Education Coordinator

Job Summary

The Education Coordinator plays a crucial role in supporting the onboarding, training, and competency of Medical Assistants (MAs), Ambulatory Clinical Technicians (ACTs) and Ambulatory Clinical/Clerical Technicians (ACCTs). This position involves working closely with nurse educators and educational program leaders to manage onboarding and student/apprentice schedules or practice requests, supporting MA/ACT/ACCT clinical skills development, addressing clinical concerns and remediation needs, engaging in recruitment and other clinical competency initiatives.

Essential Functions

• Onboarding, Competency, and Training: Assist nurse educators to facilitate orientation and onboarding of MAs, ACTs and ACCTs; supports clinical skills development through training and mentorship. Assists practices with MA/ACT/ACCT clinical competencies, concerns and remediation; engage in clinical competency initiatives. Offers education assistance and contributes to the development/delivery of continuing education opportunities for Medical Assistants.
• Record keeping: Maintains records related to orientation/onboarding, competency and records related to student affiliations such as clinical schedules, assignments, student/faculty access lists, orientation documents in accordance with Corewell Health records retention policies. Works with Talent Acquisition and Resource Center to support new graduate and float pools. Scheduling: Enter, monitor and maintain schedules and practice requests for designated employees/students/apprentices.
• Preceptor Mentorship: Serves as a mentor and helps facilitate ongoing professional development activities and competencies for clinical preceptors (MA/ACT/ACCT) in the practices.
• Data: Participates in collection of data through surveys and other evaluations to improve quality related to onboarding, ongoing education, competency, and student/apprentice programs.
• Team Support: Provide support to nurse educators and other healthcare professionals to ensure smooth program operations. Assists with operational duties such as supply inventory and ordering, room reservations, equipment, etc.
• BLS Program: Manages the BLS program for CHW ambulatory, which includes coordinating schedules and room reservations, ensuring the appropriate placement of manikins, and regularly verifying that stations are fully functional and stocked with necessary supplies.
• Collaborative Academic Partnerships & Recruitment: Collaborates with vocational schools to enhance learning for MA students. Consistently evaluates and improves clinical experiences for them. Stays current on academic events impacting clinical opportunities. Regularly communicates with MA school reps about updates or changes. Collaborates with faculty members, MA students, Corewell Health's Clinical Operations and practice leaders to address issues or concerns. Represents Corewell Health on MA program advisory committees, school partnerships and other events such as job fairs and recruitment sessions.
• Student & Apprentice Programs: Serves as liaison for student placements and coordinates clinical experiences/rotations within Corewell Health to ensure students, apprentices and others are properly allocated. Manages clinical rotation schedules and practice requests while acting as a liaison with Talent Acquisition to assist with hiring and placement post-training; Collaborates with legal to ensure that Master Academic Affiliation Agreements are in place or have been requested for partnering academic institutions and are comprehensive and current.

Qualifications

Required

• High school diploma or equivalent

• 3 years experience as a Medical Assistant
• CRT-Medical Assistant, Certified (CMA) - American Association of Medical Assistants upon hire or
• CRT-Medical Assistant, Registered (RMA) - American Medical Technologists (AMT) upon hire or
• CRT-Medical Assistant, Certified (CCMA) - National Healthcareer Association (NHA) upon hire or
• CRT-Medical Assistant, Certified (NCMA) - National Center for Competency Testing (NCCT) upon hire or
• CRT-Medical Assistant, Certified (NRCMA) - National Association for Health Professionals (NAHP) upon hire or
• CRT-Basic Life Support (BLS) - American Heart Association (AHA) within 120 days and
• CRT-Basic Life Support (BLS) - American Red Cross (ARC)

Preferred

• Associates or bachelor's degree in healthcare or related field
• 1 year leadership or education role

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.