Radiology Diagnostic Assistant MRI (Full Time)

The Diagnostic Assistant supports and assists the associates of the MRI Department by providing quality service to physicians and customers. This includes receiving customers, ordering outpatient exams, acquiring patient medication lists, coordination of patient exams, providing patient escort assistance, answering phones and coordination of calls, radiology image maintenance, reproduction and distribution of radiology images and reports, and a reference for exam ordering and exam prep information for referring physician offices as well as the units of the hospital. The Diagnostic Assistant is expected to understand and support the Mission and Vision of UnityPoint Health. The Diagnostic Assistant is responsible for carrying out the philosophy and objectives established by the hospital Board of Directors and the Management Team. Foremost among these responsibilities are strictly adhering to detail in the performance of radiologic procedures, solving practical problems, resolving conflict, and implementing constructive changes.

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Main Function

• Orders radiology exams appropriately with attention to detail and assuring all necessary information is appropriate and available.
• Acquires medication lists when appropriate and assists customers with documentation of information.
• Escorts patients as requested.
• Greets all customers, including patients, physicians, other hospital personnel, and physician office staff with a pleasant and professional manner and appearance.
• Maintains confidentiality when dealing with data related to patients, physicians, and coworkers.
• Consistently uses excellent telephone manners and rapport in communicating with all persons in the scope of work duties. This includes telephone, intercom and direct communication as well as all forms of communication devices available in the Imaging Services Department.
• Schedules patient procedures according to written protocols.
• Provides documentation that is neat, legible and consistent.
• Provides assistance with exam ordering, information and preparations.
• Acquires appropriate consent for release of information for patient images and reports.
• Reproduces and distributes radiology images as requested with electronic documentation of image location.
• Maintains images as directed by the Iowa Department of Public Health guidelines and Jones Regional Medical Center Policy.
• Retrieves images in electronic or film format as requested.
• Provides daily schedules for the Imaging Services Department.
• Is able to prioritize work appropriately and assists others as time and workload allows.
• Demonstrates knowledge of computer programs used in Imaging Services.
• Consistently demonstrates attention to detail in following department protocols.

Main Function

• Attends department meetings, inservices, on the job training and continuing education programs to meet development needs.
• Understands and adheres to all safety practices while performing duties to minimize any risk of injury and/or exposure to biohazardous material.
• Promotes the development, preparation, implementation and attainment of departmental goals, policies and projects.
• Communicates effectively inter and intradepartmentally with other healthcare professionals and customers to provide accurate, timely information to reduce problems and minimize exceptions.
• Possesses ability and makes good independent decisions based upon knowledge of the overall departmental functions, policies and procedures.
• Completes usual and special assignments with a minimal of supervision and guidance.
• Readily adjusts to change in methods, procedures, working conditions and is flexible and receptive to change.
• Reports to department on time.
• Maintains cleanliness of equipment and workspace and reports equipment malfunctions in a timely manner.
• Provides assistance to radiologic technologists and radiologists as needed.
• Ensures accurate registration and verification of patient information and updates patient information as appropriate, including eligibility and precertification and approval requirements.
• Performs other duties as assigned.

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, DIA, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

• High School Graduate
• Experience with computer systems and medical terminology is desirable.
• Must possess excellent communication skills.