Investment Client Services Manager - Hybrid

Primary Duties and Responsibilities

• Manages team and employee development. Includes identifying staffing needs, mentoring and performance management. Communicates purpose, clarifies roles, tasks, milestones, and measures of success.

• Takes a leadership role and is responsible for identifying proactive solutions. Reviews, prioritizes and handles requests. Explores potential solutions and recommends the most appropriate course of action or solution.

• Ensures the delivery of high quality service in a cost effective manner by managing operating plan, staff, budget and unit costs, consistently meeting service level goals, and ensures timely quality call reviews and processing audits.

• Handles escalated issues related to staff, cases, process, and/or systems from both home office and field operations areas. Collaborates with internal customer, external vendors, and across divisional/department lines to resolve problems when necessary.

• Ownership of investment program procedures, ensures investment program accounts are managed according to program and regulatory requirements. Provides ongoing home office supervision/oversight function of investment advisory accounts to ensure supervisory integrity and compliance to ensure core fiduciary responsibilities are being met.

• Acts as division project owner, contributor, SME and/or lead and manages a variety of projects/enhancements from concept to completion including scope, time and budget. Ensures that all documentation requirements are satisfied as well as compliance with company and regulatory procedures.

• Ability to lead change management across the organization. This role interfaces directly with business clients, the field, other NM areas, strategic vendors and business system teams.

• Responsible for communicating on various levels, salary administration, conflict resolution, dealing with ambiguity and independently making quality decisions.

• Enhances field productivity, growth and retains customer assets by identifying system enhancements, operational efficiencies and collaborating with various service providers.

• Identifies improvement opportunities that will lower unit costs; implements process or technology improvements in an effort to improve the customer's experience and interactions with the company.

• Assists senior management with succession planning by identifying future leaders and develop all individuals to their highest potential.

• Incumbent will keep abreast of developments in the industry and anticipates the need for communicating with various internal teams and network offices.

• Other responsibilities may be assigned as necessary.

Qualifications

• Bachelor's degree with an emphasis in business, operations management or related field or equivalent experience.

• Minimum of seven years of related experience to include in depth knowledge and design/implementation of operational procedures and policies.

• Includes a minimum of two years in an operational management leadership position with proven management, human relations and interpersonal skills necessary to manage a group of people.

• Technical knowledge of the operational aspects related to financial services and products.

• Demonstrated ability to apply knowledge across complex business areas and manage projects and teams.

• Strong business acumen and demonstrated ability to learn new business concepts and procedures.

• Proven ability to be responsive to changing business needs, manage and prioritize concurrent assignments and handle ambiguity.

• Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment.

• Demonstrated ability to anticipate future business consequences and trends.

• Experience working with internal and external customers towards meeting or exceeding customer expectations.

• Requires FINRA series 7 and 24. (We will allocate time to study and take the exams for the licensures)

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Compensation Range:

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We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

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Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups