Spa & Recreation Supervisor

Interlocken Resort

The Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains, this year-round Colorado resort near Denver offers a wealth of on-site amenities. With its stunning panoramic views of the mountains or valley, unmatched luxuries and the essence of snow-capped mountain tranquility, the Omni Interlocken Resort is sure to sweep you off your feet.

The Omni Interlocken Resort's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Interlocken Resort may be your perfect match.

Omni Interlocken is seeking an outgoing and results-oriented Spa & RecreationSupervisor to join our Spa team.

This Supervisor position requires you to wear many hats throughout the spa and pool area while being able to pivot as needed. You will train and work directly with the Spa leadership team to help oversee the spa team and seasonal recreation attendants, personally assisting and guiding wherever possible and you may be the first point of communication with the team members in terms of helping to solve problems with creative solutions as issues arise. Some regular duties include keeping track of all backbar inventory stock, placing orders as needed, logging/tracking incoming shipments and organization of our product dispensary area, ensure pool and fitness center cleanliness and stocking of towels and other supplies. You will be trained to learn and master our spa booking system and be able to effectively greet and assist guests through every aspect of their journey with us, also including, the initial booking, to checking out and closing a sale to performing refunds and guest recovery tasks. You will perform all tasks in an efficient, courteous, and professional manner, always setting a positive example for the Spa team. In addition, this role requires the Supervisor to lend support to our guests and team, ensuring guest satisfaction, understanding proper technical skills, having strong Spa operations and product knowledge, as well as a strong understanding of safety and security procedures.

Salary range for this position (based on experience): $25.00/hour. Omni Interlocken Resort reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race. Full Time Associates at Omni Interlocken Resort are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off.

Additional associate benefits offered include golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

General knowledge and experience leading all facets of Spa operations while working effectively with other departments within the resort as a team player.
• Superb hospitality skills with a kind/outgoing approach with the ability to mentor and train others.
• Lead by example, providing theSpaand Salon team with positive daily support in coordination with the Manager and Director ofSpa.
• In-depth knowledge of allspaofferings: services, product knowledge, packages, and programs. With the ability to encourage and excite the team toward increased retail sales.
• Continuous awareness of daily operations for team, guest, and facility, following through to address concerns immediately through empowerment and communicating to the appropriate persons for assistance.
• A mind for process improvement and organizational management.
• Perform and guide Spa Front Desk and Locker Room teams through dailyspaand salon tasks, which may include a daily morning huddle, balancing the schedule, financial transactions, shift opening and closing procedures, and maintaining and communicating with the larger Spa team, always meeting Omni PGA Mokara Spa audit standards.
• Proactively communicating with leadership, innovative ideas and any areas that may require restructuring or change for improvement with a positive and helpful approach.
• Provide on-going training to increase staff knowledge and guest interaction standards and monthly team audits, in coordination with the Manager and Director of Spa.
• Assist with the planning of monthly spa team meetings.
• Oversee and contribute tospacommunications regardingspaand hotel interdepartmental information by maintaining breakroom communication board, posting provider schedules, managing praise and on-going communication, new procedures, and updates. You will also need to be comfortable communicating and presenting in front of the entire spa team.
• Oversee and contribute to pool and fitness areas to ensure they are clean, stocked and well staffed for our guests in order to provide four diamond experiences.
• You will be a point of communication between vendors and the purchasing department regarding missing or late shipments and reporting shipments received.

• Previous spa experience
• Flexibility with schedule with weekend and day/evening shift work required
• Excellent organizational skills
• A keen eye for detail and on-going process improvement
• Self-Motivated quick learner
• Strong Communicator who is positive and enjoys contributing
• Ability to stand, walk and bend for the entirety of your shift.
• Ability to work outdoors and in inclement weather when applicable.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.