Front Office Manager, Temporary (Task Force)

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

We are seeking a service-driven Temporary Front Office Manager to support the day-to-day operations of the Front Office during a transitional period. The Temporary Front Office Manager provides coverage, hands-on leadership, and support across the Front Desk, Uniformed Services, and Telephone Communications to ensure a seamless guest experience.

The Front Office Manager reports to the Director of Front Office.

Oversee daily front office operations, ensuring efficient and courteous service
• Provide floor presence and leadership support across the desk and lobby
• Respond promptly to guest requests, concerns, and service recovery opportunities
• Motivate, coach, and guide front office colleagues, fostering teamwork and accountability
• Review room status, occupancy, and rate variance daily to support revenue strategies
• Ensure adherence to SOPs, Forbes standards, and hotel-specific service protocols
• Collaborate effectively with Housekeeping, Reservations, Engineering, and Accounting
• Monitor and restock office supplies and ensure functionality of front office equipment
• Participate in scheduled Manager on Duty (MOD) rotations
• Step in at the Front Desk as needed to assist with check-ins, check-outs, and guest engagement.

• Minimum 1 year of front office experience in a luxury hotel environment
• Degree in Hospitality preferred
• Proficiency in Opera Cloud highly preferred
• Strong leadership, organizational, and communication skills
• Flexible schedule availability, including weekends and holidays
• Professional presence, poise under pressure, and guest-first attitude