New

Patient Advocate Representative

TEKsystems
$20.60 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan

May 13, 2025
Job Description The Patient Advocate Representative is key in supporting patients with account balances, addressing billing inquiries, and assisting with payment-related issues. This role demands attention to detail, excellent communication, and efficient task handling. All candidates must have experience and knowledge within the area below: Mostly elderly patients about why they got a bill Reliability is the most important Minimum 20 calls per day; call log Internal audits (55%) to check on documentation and call flow Meticulous about note-taking Maintain productivity by meeting established daily call volume targets and ensuring timely, effective responses to patient inquiries. Respond to patient emails and messages through the in-house EMR system. Address patient inquiries regarding medical bills, statement issues and interpret Explanation of Benefits (EOBs). Verify account accuracy by identifying duplicate payments, posting errors or corrections, and coordinating with A/R for necessary adjustments. Adhere to HIPAA guidelines in all patient communications and data handling. Educate patients on billing workflows and processes, maintaining high patient satisfaction. Negotiate balances and provide support to patients with concerns or grievances. Skills Customer service, EMR, HIPPA, collection management, payment processor, payment posting, healthcare reimbursement, billing collections, patient billing, patient balances Additional Skills & Qualifications * Address patient inquiries regarding medical bills, and statement issues, and interpret Explanations of Benefits (EOBs) * Verify account accuracy by identifying duplicate payments, posting errors, or corrections, and coordinate with A/R for necessary adjustments * Educate patients on billing workflows and processes, maintaining high patient satisfaction. * Track high-balance or delinquent accounts, proactively reaching out to patients or responsible parties (RP) for * Education and Experience: A minimum of 3 years of experience in healthcare patient accounts or revenue cycle management is required. At least 5 years of experience is preferred, including 1 year working directly with national payors and accounts receivable follow-up. * Proficient in payer remittance reviews, with strong attention to detail. * Familiarity with insurance coordination, medical billing, and medical credentialing is preferred. Pay and Benefits The pay range for this position is $20.60 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Brentwood,MO. Application Deadline This position is anticipated to close on May 26, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.