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Inbound Customer Service Representative & Outbound Collector

Spectraforce Technologies
United States, Iowa, Ankeny
May 14, 2025
Job Title: Inbound Customer Service Representative & Outbound Collector Job Duration: 6 Months Job Location: Ankeny, Iowa 50021 Shift: Monday - Friday 7:30am-4:00pm Job Description: Inbound Customer Service Representative & Outbound Collector is responsible for the investigations and analysis of credit information while working within established guidelines. Resolves moderately complex credit problems but may request assistance on highly sensitive accounts. Contacts customers regarding delinquent payments and assists in the collection of past due accounts. Responsibilities (1st shift): Answer inbound phone calls from internal and external customers. Process payments. Make credit release decisions following procedures as stated in the company's way. Refer customer disputes to field personnel for final resolution. Make payment arrangements on delinquent accounts. Perform outbound collections calls in support of credit release procedures. Escalate customer disputes and collections situations as necessary. Assist the team in meeting inbound service level standards. Other duties as assigned. Requirements: 2+ years Credit & Collections experience. Handling inbound calls in a fast-paced environment. Computer experience in Word and Excel. Customer service skills. Effective verbal communication skills. Working successfully in a team environment.