Global Payments Support Specialist II M-F 9am-5:30pm

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GENERAL FUNCTION:Under general supervision, performs critical monitoring, processing and support functions for high risk payment applications with essential duties and responsibilities including processing of incoming and outgoing high dollar, time sensitive, funds transfer activity via the SWIFT networks. This position may be responsible for all or any combination of these defined duties and responsibilities encompassed within Global Payments Operations and the administration of Deposit Account Control Agreements.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

DUTIES AND RESPONSIBILITIES:

• Processes international and domestic inbound/outbound payments via internal payment origination networks.

• Monitors inbound/outbound fraud related/anti-money laundering payment activity according to federal regulations and associated procedures accurately and in a timely manner.

• Effectively route high dollar international payments international clearing banks.

• Proper execution of foreign currency exchange transactions including foreign denominated checks and wires.

• Perform general analytics and execution of defined payment related credit risk exceptions by referencing multiple internal applications to assess associated bank driven risk tolerances (i.e. acct balance, established credit limits bank exposure amount, past historical activity).

• Responsible for all facets of line of business compliance program to ensure full compliance with state and federal laws, rules and regulations (i.e. E, NACHA, FFIEC).

• Develop and maintain strong partnerships with internal sales and support teams and other internal and external customers.

• Handles any routine inquires and confirmations for internal sales support and/or external direct support.

• Utilizes multiple servicing systems for research and processing (i.e. Mobius, PEP+, MTS, CRM, SPOT, ACE, SWIFT, EDI, FTD).

• Performs outbound funds transfer verification for fraud risk and/or customer special instructions.

• Assists with the planning, testing and implementation of new applications, enhancements, conversions and/or acquisitions.

• Processes all daily work according to department procedures and bank policies.

• Review operational procedures/methods, recommending changes for improvements with an emphasis on automation and efficiency.

• Escalates large dollar/high value customer specific system and servicing issues as appropriate.

• Demonstrate the ability to work efficiently with a low margin of error.

• Collaborates proactively/effectively with team to achieve shared goals.

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

KNOWLEDGE & SKILLS REQUIRED:

• HIGH RISK AREA requires annual background and credit check

• High school diploma

• Minimum two years experience in Banking, Compliance, or Operations encompassing one or more of the product groups supported by Global Payments; ACH, Global Funds Transfer or Trade Services highly desirable but not mandatory.

• Exceptional organizational skills.

• Exceptional written and oral communication skills.

• Detailed oriented along with intermediate analytical skills.

• Ability to work in a team environment.

• Professional demeanor and interpersonal skills necessary.

• Intermediate level of knowledge of Microsoft office products: Word, Excel and Access is necessary.

WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, temperature and the like.

• Extended viewing of CRT screen.

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Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.