New

SDWan (Catalyst) Engineer

TEKsystems
$43.00 - $52.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Durham
May 15, 2025
Description This team provides second/third level technical support within multiple disciplines: R/S, Security, Collaboration, Datacenter, Wireless, Service Provider (both hardware and software) to customers, partners, account teams, and other engineers via phone/email/ consultation to independently solve & debug product problems. Job Description: As part of the team, you will join a team of 30-Tier 3 Customer Support Engineers. These engineers specialize in one or more core technologies while understanding the foundations of network products, protocols, and effective methodologies. As a member of this team, you will be part of a collaborative team to provide support during critical network issues as well as leading a caseload of lower critical issues. Top Skills: 1) Catalyst SDWan troubleshooting experience in an operations (break/fix) setting 2) 3-5 years of experience troubleshooting in a network/ Data Center environment 3) Systems/server skills: Windows, Unix, Linux, VMware 4) Must be sole US Citizenship Nice to Haves: Broad exposure/understanding of network products and protocols Cisco Network Certifications (i.e., CCNA, CCIE, CISSP, CCNP, CCDA, etc.) Day-to-Day Responsibilities are broken into two parts: 1) 50% of their day (4 hrs) will be spent taking customer calls for support. This will be operational and reactive. As cases come in, this person will work them to resolution according to priority level. 2) 50% of their day (4 hrs) will be spent working backlogs (cases that have accumulated and need to be resolved). The engineers day typically consists 2-3 new issues per day and 10-15 cases in their backlog. This is a stark contrast to the TAC, where they typically have 50 cases in their backlog. This person also needs the ability to assess the customer's situation, and help develop an action plan that will result in a resolution. This is not a design/architecture role. This is heavy interaction with their federal customers and troubleshooting the issues. All of these will require some combination of the following: troubleshooting, scheduling meetings with vendors and/or customers, recreating the incident and working the case in a the lab, or working collaboratively with other engineers. This role is not like a help desk. This person will be doing higher level troubleshooting that requires them to work with other technical SME's to provide resolution. This position is 100% remote. Experience Level Expert Level Pay and Benefits The pay range for this position is $43.00 - $52.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 21, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.