New

Spanish Bilingual Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Austin
May 15, 2025
Description ***Will mainly take inbound calls to process PCP Change Requests, send member ID cards, explain how to members how to log into the portal, and update member demographics. Reporting to the Manager of Business Development, the Call Center Representative is responsible for handling a large volume of inbound and outbound calls related to health insurance in a timely manner, following call center scripts when handling different topics, identify customer needs, clarify information, assist customers in the enrollment process using sales techniques, research and provide solutions. The chosen candidate will maintain records of conversations and results and meet team/personal qualitative and quantitative targets. Essential Duties: Respond to customer phone inquiries through inbound and outbound calls. * Access and interpret customer accounts and provider data to provide answers to inquiries * Assist customers in the enrollment process using sales techniques * Document all customer interactions * Maintain communication equipment by reporting problems * Accomplish sales and organization mission by completing related projects as assigned. * Adhere to established quality and production standards * Maintain customer privacy * Protect company proprietary information * Report to work on a regular and predictable schedule Skills health plan, managed care, health insurance, call center, inbound call, enrollment sales, insurance sales, tele sales, retail sales Top Skills Details health plan,managed care,health insurance,call center,inbound call,enrollment sales,insurance sales,tele sales Additional Skills & Qualifications 1-2 years of insurance sales, open enrollment, retention OR call center and sales experience Experience with Marketplace enrollment highly preferred 1 - 2 years' experience in a managed care setting preferred Bilingual is preferred, but not required Must have the ability to be plugged in directly to modem Health insurance AND Call center = huge plus Experience Level Entry Level Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 21, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.