Breakfast Host/Hostess
 HEI Hotels & Resorts | |
life insurance, vision insurance, 401(k)
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 United States, Connecticut, Norwalk | |
| 101 Merritt 7 (Show on map) | |
 May 15, 2025 | |
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About Us Located in Norwalk, EVEN Hotel Norwalk, an IHG Hotel is in the business district, within a 5-minute drive of Caldor Shopping Center and Gateway Shopping Center. This hotel is 2.6 mi (4.1 km) from Silvermine Arts Center and 2.9 mi (4.6 km) from Norwalk Islands.Stay in one of 128 guestrooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Planning an event in Norwalk? This hotel has 746 square feet (69 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! Overview The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.Essential Duties and Responsibilities The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation: *Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu. *Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management. *Maintain proper set-up of dining room. *Receive records and make any necessary arrangements for reservations and special functions in the restaurant. *Comply with attendance rules and be available to work on a regular basis. *Perform any other job-related duties as assigned. Qualifications and Skills Knowledge, Skills and Abilities *Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. *Ability to remember, recite and promote the variety of menu items. *Ability to move throughout a crowded room to seat guests with or without reasonable accommodation. *Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions. *Ability to establish and maintain effective working relationships with associates, customers, and patrons. *Effective verbal and written communication skills. *Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $17.00 - $17.00 Hourly Tipped/Service Charge Eligible? Yes Discretionary Performance Bonus Eligible? NoBenefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. | |