Intern (Information Technology)

Title: Intern (Information Technology)

Location: Lockport, LA

Position Overview: We are looking for a motivated, detail-oriented IT intern to join our team. This role offers a valuable opportunity to work alongside experienced IT professionals and gain practical experience across a wide range of areas, including software analysis and development, system implementation, vendor management, network administration, business relationship management, and cybersecurity.

Key Responsibilities:

Technical Support & Help Desk

* Support the team with basic installation, setup, and troubleshooting of computers, software, and network equipment under guidance.

* Assist users with common technical issues through email, phone, or in person, with help from more experienced team members when needed.

* Help create and manage user accounts and permissions following step-by-step instructions.

* Perform routine checks to help monitor and maintain computer systems and network performance.

Cybersecurity

* Learn and assist with cybersecurity basics, such as updating antivirus software and following security procedures.

* Follow IT policies and learn best practices through training and on-the-job experience.

Software Development & Application Support

* Provide support on software projects by learning to write, test, and fix simple code with supervision.

Data Management & Backup

* Help with data tasks like entering information, running backups, and learning how recovery processes work.

IT Asset Management

* Assist in organizing IT equipment and coordinating with vendors as part of asset tracking and inventory.

Documentation & Knowledge Management

* Help update and organize technical documents, user guides, and process notes for future reference.

Research & IT Improvement

* Research simple technology solutions and share findings with the team to support IT improvements.

Training & Professional Development

* Observe and learn from experienced IT staff to gain a deeper understanding of systems and workflows.

* Participate in training sessions to build technical knowledge and grow in the role.

General Administrative & Team Support

* Take on other tasks as assigned by your manager to support the team.

* Be available to work overtime if necessary and maintain regular, on-time attendance.

Qualifications:

• High school diploma or GED required.
• Must be currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.

Skills & Abilities:

• Basic understanding of IT concepts, such as programming languages, database management, and cybersecurity
• Basic typing skills and proficiency in Microsoft Office applications.
• Strong problem-solving skills
• Good communication and interpersonal skills
• Ability to interact professionally with company personnel
• Adaptable to new technologies and new situations
• Detail-oriented and able to prioritize and manage your workload effectively
• Ability to work independently and as part of a team
• Strong desire to learn and improve your skills
• Must be at least 18 years of age

Benefits:

1. Real-World Experience

o Apply what you've learned in school to real-world problems.

o Learn how IT concepts (like networking, cybersecurity, databases, or programming) are used in a practical setting.

2. Skill Development

o Develop technical skills: coding, system analysis, troubleshooting, etc.

o Improve soft skills: communication, teamwork, time management, and problem-solving.

3. Networking Opportunities

o Build professional relationships with people in the IT industry.

o Get advice, mentorship, and possible job referrals.

4. Resume Booster

o Internship experience is valuable on your CV.

o Shows future employers that you have hands-on experience and initiative.

5. Better Job Prospects

o Internships often lead to full-time job offers.

o Companies prefer hiring people they already know and trust.

6. Exposure to Different Roles

o Understand various IT roles: support, development, cybersecurity, systems admin, etc.

o Helps you discover what area of IT you enjoy most.

7. Confidence Building

o Gain confidence by working in a professional setting.

o Learn to handle workplace challenges and responsibilities.

8. Learn Workplace Tools & Technologies

o Get exposure to industry-standard tools like cloud platforms (AWS, Azure), or specific software used by the company.

Bollinger is an equal opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals, and without regard to sexual orientation and gender identity.