Billing & Payments Supervisor

What makes us great...

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

Your role in our success will be...

This role supervises day-to-day billing and payment operations, ensuring accuracy, efficiency, and compliance with corporate policies, financial regulations, and departmental KPIs. This role will supervise a team, provide insights to the Billing and Payments Manager on best practices and collaborate with internal/external stakeholders to optimize processes in a high-volume, fast-paced environment.

What you'll be working on...

• Oversees day-to-day billing operations, ensuring timely and accurate invoicing for all customer accounts, including but not limited to, Residential, Commercial, Industrial, and Marketer customers.
• Monitors and resolves discrepancies or issues related to billing and payments and maintain documentation regarding such issues in compliance with internal audit processes.
• Maintains compliance with internal policies, applicable regulations, and SOX compliance standards.
• Partners with Quality Experience and Contact Center teams to monitor trends in customer inquiries/complaints to identify billing/payment coaching opportunities and/or process improvements that will improve our overall customer's experience.
• Leads, mentors, and develops high-performing billing and payments team. Sets clear performance objectives and regularly reviews progress. Fosters a culture of accountability and continuous improvement.
• Acts as point of escalation for complex billing and payment inquiries.
• Performs necessary duties in the absence of the Billing and Payments Manager and Customer Billing/Payments Representatives.
• Identifies and presents ideas, assisting Manager to improve processes and procedures that maintain accuracy while improving efficiency and production.
• Performs as a strong change agent to help the team successfully adapt to larger organizational changes and/or new business processes.
• Partners with the Collections team to manage Accounts Receivable (AR) and develop strategies to reduce outstanding balances.
• Support with testing and validation related to billing system updates and enhancements.

Who you are...

• High school diploma required
• Associate's degree in accounting, Business Management or a related field preferred
• Knowledge/experience in the utilities industry
• Two (2) years billing and payments, accounts receivable or related experience
• Demonstrated Supervisory/Leadership experience
• Regular driver's license
• Exposure to US Regulated and De-Regulated Markets
• Strong knowledge of billing systems (ex. SAP, Oracle) and payment processing platforms
• Strong leadership, communication, critical thinking, and problem-solving skills, self-motivated, and high initiative
• Strong analytical capabilities and attention to detail
• Strong technical background, proficient in tools such as Excel, Tableau, Power BI, SQL, Database Development, etc.
• Analyze trends and provide recommendations for process improvements
• Proven ability to lead teams and manage projects

Benefits/what's in it for you?

• Flexible work arrangement
• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive, and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and more
• Paid time off, holidays and a separate bank of sick time

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com.