Card Services Coordinator

Position Title: Card Services Coordinator
Business Unit: Operations
Reports To: Supervisor of Card Services

Position Overview:
This position is primarily responsible for coordinating and monitoring the workflow and providing assistance to Card Services staff. The incumbent assists the supervisor in maintaining updated department procedures and aids both the supervisor and manager in eliminating bank loss, risk and negative customer service by ensuring all processes within the area are handled according to Bank policy and government regulations and within time frames and/or standards established. The incumbent provides the highest quality of service to every customer, both internal and external.

Primary Responsibilities:
Coordinates and monitors the daily workflow and projects assigned within the department, reassigns tasks and functions when lack of staffing or high volumes warrant and assists employees in performing their duties.

Assists the supervisor and manager by updating department procedures as changes occur and works with the supervisor and manager to identify and improve procedures and efficiencies.

Responsible for ensuring that proper and appropriate training is completed.

Maintains knowledge of all rules that govern Regulation E ATM/Debit Card Error Resolution and determines and recommends what modifications in procedures and processes are required to maintain compliance. Upon approval from the supervisor or manager, coordinates changes to procedures and assists with training the representatives.

Responds to and resolves complex and unusual inquiries or refers inquiries to the appropriate department or person and exhibits the necessary follow through with customers and staff.

Serves as a back-up to the supervisor in his or her absence and as needed.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
1

Skills Required to Perform the Primary Responsibilities of this Position:
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Ability to work and multi-task in a fast paced environment
Ability to use a personal computer and job-related software
Excellent customer service skills
MS Word - Intermediate Level
MS Excel - Intermediate Level
Detail-oriented
Experience in a card services capacity and demonstrated knowledge and training in card services terminology, products and services

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A

Equal Employment Opportunity (EEO):

It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. FNB provides all applicants and employees a discrimination and harassment free workplace.