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Assistant Director for the Office of Student and Family Support

Creighton University
United States, Nebraska, Omaha
2500 California Plaza (Show on map)
Jul 25, 2025
Creighton University in Omaha, NE is seeking to hire an Assistant Director for the office of Student and Family Support. The Office of Student and Family Support (OSFS) is a critical student-centered resource within Creighton's Division of Student Success and physically housed within The Success Center. Reporting to the Director of OSFS, the Assistant Director primarily serves, parents/families; assisting in the implementation of student success and family engagement retention strategies, facilitates revenue through sponsorship management, and drives Bluejay Family communication portfolio. The successful candidate must navigate conversations with students, parents/families, faculty and staff while operating under office protocol, University policy, and FERPA. Additionally, the Assistant Director supports student retention through data management, 1:1 student appointments, documentation, and reporting of engagement metrics. This is a full-time and in person/on-campus position. Occasional evening and weekend commitments are required. Key Responsibilities Serve as lead on OSFS communications to parents/families including Bluejay Family Newsletters and Bluejay Family Live Panels with strong collaboration with University Communications and IT. Maintain contact with Bluejay Family sponsors and vendors to grow revenue opportunities. Serve as support to student retention events, case management, and programming. Manage daily upkeep of parents and family support and data tracking including Success Desk email and voicemail inboxes and elevated parents and family phone calls. Organize parent and family support and engagement events and programming such as Family Weekend, Move-in, Bluejay Family Cura Calling, Admitted Students Day, Receptions, and more. Develop focused engagement strategy for families for intersecting identities and demographics including but not limited to; families of first-generation, Pell-eligible, commuters, and students of color. Qualifications Master's degree Two years of experience required, to include coordinating programs, communications, and events. Higher education community or similar external constituents preferred. Experience in Slate, Banner, Argos, Canvas, Nest, DegreeWorks, Tableau, CampusESP, Handshake, Salesforce, and Content Management Software for general website updates and maintenance are preferred. Proficient in Microsoft Suite including Word and Excel. Working knowledge of current software tools and offices related to retention and student success. Direct experience working with students, faculty, and parents in a retention intervention-related capacity. Knowledge of retention program planning and appropriate understanding of data points indicating attrition. How to Apply Applicants are encouraged to apply with a cover letter and up to date resume. Attach to the line application. If you have any question or need assistance, please contact hr@creighton.edu AAP/EEO Statement Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination. Disclosure Statement This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice.