Quality Assurance Representative

TEKsystems
$22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Nevada, Las Vegas
May 28, 2025
Now Hiring for the Quality Assurance Department! Pay Rate: $22/Hr. weekly pay Schedule: Mon-Fri 8:00am-4:30pm Full-Time Location: Las Vegas, NV 89120 - ONSITE Job Description: QA for all channels to audit customer service interactions - phone, email, chat, text Will also work moderation queues -the company has to review anything that's on a person's dating profile needs to be QA'd by this team Give constructive feedback to CSRs based on their QA findings Will communicate regularly with their offshore QA team in the Philippines * Review and analyze a variety of customer support interactions across different channels for accuracy and improvement opportunities (phone, email, chat). * Evaluate interactions based on established quality standards, focusing on areas like accuracy, clarity, problem-solving effectiveness, and adherence to company policies. * Provide constructive feedback to customer support representatives, highlighting areas for improvement and offering coaching opportunities. * Identify trends and recurring issues within customer interactions, and recommend process improvements to enhance overall support quality. * Collaborate with the customer support team to develop and implement new training programs that address identified knowledge gaps or skill deficiencies. * Reviewing and managing the bug issue and resolution process. * Assist our Development team to test out resolutions to bug tickets and upcoming releases to understand and help with updating documentation and training. Qualifications: - High School diploma or GED - min 2 years customer service experience - 1 year has to be in a call center environment handling some type of QA work - very strong written communication - grammar, punctuation and attention to detail Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Las Vegas,NV. Application Deadline This position is anticipated to close on Jun 7, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.