Medical Assistant/Phlebotomist - Unlicensed - HYBRID

We are seeking a skilled and compassionate Medical Assistant-Phlebotomist to join our Post Transplant program team. In this vital role, you will be at the heart of all the action. Our MA's facilitate the planning and organizing of all critical activities for our kidney transplant patients to ensure they receive the highest quality care. You will complete care coordination activities as well as perform blood draws and specimen collection. Your work ensures patients feel supported and that we capture accurate and timely lab results, which are essential for monitoring overall patient health.

The ideal candidate has strong communication and interpersonal skills, with the ability to support patients through complex medical processes, excellent technical skills, and is committed to delivering high-quality, patient-centered service.

DETAILS

• Full time position

• Must be available to work mornings starting between 7:00 and 8:00

• Working on site Monday, Tuesday and Wednesday

• Licensed in state of Georgia preferred but not required

RESPONSIBILITIES

Care Coordination

• Conduct initial outreach to new patients, gather intake information, and schedule consultations and evaluations

• Provide patients with clear, accurate education regarding the transplant process, required testing, timelines, and next steps

• Serve as a primary point of contact for patient questions, follow-ups, and care coordination needs

• Own and manage the patient call center function, ensuring timely, empathetic, and effective communication

• Track and respond to patient inquiries, coordinate messages between patients and providers, and document communication in the EHR

• Coordinate multidisciplinary care plans and logistics across departments

Venipuncture and specimen collection

• Venipuncture and specimen collections performed accurately and timely

• Complete centrifuge and invert vials

• Prepare specimens for shipment and work with clinic staff to ensure proper shipping

• Give proper patient collection instructions

• Instruct patients in post phlebotomy care

• Maintain a safe and healthy work environment by complying with safety regulations

• Properly dispose of bio-hazardous materials

• Obtain specimens for microbiology testing

• Order sufficient supplies toperform the workload and to rotate stock and prevent the use of outdated supplies

Greeting and registering patients

• Greet and register patients in a polite and professional manner

• Problem solve efficiently and in a timely manner

• Locate missing lab orders and/or specimens

Additional responsibilities

• Cleaning and disinfecting work areas

• Rotating stock items to avoid outdated supplies, maintaining inventories

• Support in collecting medical history, providing education, and scheduling appointments as needed

• Collaborate with NP on the daily schedule and support in keeping schedule on track

QUALIFICATIONS

Knowledge of invasive procedures for capillary, venous blood withdrawal. Knowledge of common safety hazards and precautions to establish a safe work environment.

Skill to be competent, professional and efficient on the telephone. Demonstrated accurate blood draw skills. Required computer skills to enter patient data and navigate computer applications i.e. EPIC and the Lab/Radiology Information System.

Ability to maintain quality control standards. Ability to react calmly and effectively in emergency situations. Ability to clearly communicate verbally.

Education: High School diploma or GED; completion of 6-month Phlebotomy Certificate program through an accredited school.

Experience: Minimum of one year phlebotomy experience.

Certificate/License: Medical Assistant-Phlebotomist (MA-Pbt) certification with GA State to perform capillary, and venous invasive procedures for blood withdrawal under the supervision of a health care practitioner. BLS certification required.