Customer Account Representative

Job Title: Customer Account Representative
Exempt or Non-Exempt: Non-Exempt

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

POSITION SUMMARY

The Customer Account Rep (CAR) is the first point of contact for many of Parker Meggitt's customers. They deliver world-class service and support to the business by responding to customer enquiries, updating the business systems, prepare and deliver quotations, and joining with the planning team to accurately forecast demand. The CAR will serve as the primary interface responsible for ensuring the most efficient and positive relationship with our customers, while enabling level-loading of production and expeditious resolution of customer assertions.

ESSENTIAL FUNCTIONS

• Receives, reviews, and enters purchase orders into the enterprise resource planning (ERP) system.
• Raise quotes and customer documentation, prioritizing workload to ensure the customer always receives an excellent service.
• Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers' buyers and supply chain personnel.
• Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Parker Meggitt is judged.
• Gather information from Finance, Procurement, Demand Planning and Manufacturing departments in order to produce accurate costing sheets.
• Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.
• Upon receipt of orders for "out-of-production" products, gather the information necessary to prepare a quotation, which includes pricing, production lead time and Parker Meggitt terms and conditions.
• Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost.
• Monitor and actively manage customer portals to ensure prices, quantities, and lead times and contract items are acceptable in accordance with authority delegated by appropriate functional leaders (i.e. Finance, Commercial, Operations).
• Utilize business systems, such as SAP, Salesforce/CRM, portal management and workflow tools, to expedite the process of receiving, reviewing, responding and booking orders.
• Work to resolve customer complaints, which may include warranty, delivery, or quantity disputes, at the lowest level in the most beneficial manner for Parker Meggitt by collaborating with other functions and seeking appropriate management approval.
• Prepare product shipment documentation and labels.
• Attend morning meetings and collaborate with Finance, Operations, Sales, Planning, and Procurement personnel to communicate changes to demand, assist with production forecasting and convey information to and from customers.
• Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e. FAR, DFARS, DEFCONS, etc.)
• Other tasks as assigned.

QUALIFICATIONS

Education and Experience

Requires a bachelor's degree or at least 1-2 years of relevant industry experience in customer service.

Knowledge, Skills and Abilities

• Ability to understand and follow specific instructions and procedures
• Ability to gather data, to compile information, and prepare reports
• Strong verbal and written communication skills
• Excellent customer service orientation
• Well-organized, detail-oriented, and ability to multi-task
• Ability to follow detailed instructions to meet deadlines
• Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and web- browsers
• Knowledge of SAP or another similar ERP program.

TYPICAL MENTAL AND PHYSICAL DEMANDS

Incumbent must be able to perform the essential functions of the job. While performing the duties of this job, the employee is required to sit and stand. The employee frequently is required to use hands to operate a computer and other associated equipment, talk, and hear. The employee is occasionally required to stand and walk along with pushing, pulling, and lifting items up to 35 pounds as part of the shipping functions. Specific vision abilities required by this job include close and distant visual acuity. Also expected of the employee is regular attendance, the ability to work cooperatively and professionally with others and members of the public, and the ability to manage multiple tasks at once.

We offer a comprehensive and competitive total compensation package.

Come join the Parker Aerospace Team! We are proud to offer competitive benefits designed with health, wealth and well-being in mind. Our competitive package includes:

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay
• Career development and tuition reimbursement
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Paid Time Off and 13 Company-Paid Holidays.

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship is required for most positions.

Minority/Female/Disability/Veteran/VEVRAA Federal Contractor If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf (06/20/2006) (C/O July 2015)

This position is subject to meeting U.S. export compliance and/or U.S Government contracting citizenship eligibility requirements.