IT Manager

Ultratec, Inc., located on the west side of Madison, is the worldwide leader in developing new technologies for the deaf and hard of hearing population. Today, our equipment is recognized as the standard for excellence in text telecommunications. Ultratec, Inc. is actively seeking an IT Manager to join our team.

This full-time position offers a Monday - Friday, first shift, on-site schedule, a competitive starting wage, a full benefits package, and a casual work environment. Absent undue hardship, Ultratec will make reasonable accommodations for religious beliefs and individuals with disabilities.

Ultratec's most recent endeavor, the Captioned Telephone (CapTel), continues to demonstrate how we have revolutionized the industry with cutting edge products that transform the lives of individuals around the world.

Job Summary: The IT Manager is a hands-on technical leader responsible for supporting and maintaining our corporate and production technology platforms. This role blends leadership with active involvement desktop support, cybersecurity, Enterprise Resource Planning (ERP) systems, infrastructure, and networking. The IT Manager will work alongside the team, directly contributing with day-to-day operations, troubleshooting, and project execution, while also guiding team performance and service delivery. This position supports a 24/7/365 environment and requires a proactive approach to ensure high availability and optimal performance of enterprise IT systems.

Essential Functions: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for maintaining enterprise technology which includes:
  
  
  
  • User devices - desktops, laptops, tablets, mobile devices (both business and user devices as per policy and Service Level Agreement).
  • Business applications/software/middleware - coordinate and support as appropriate with the Business Applications development team on configuration, installation, and best practices around managing, executing, and deploying applications whether on-site or in the cloud.
  
  
  
  
• Responsible for the maintenance and management of the physical and software components that comprise the core network infrastructure of the enterprise, including:
  
  
  
  • Business critical applications and services, i.e., corporate e-mail, payroll, ERP, Customer Relationship Management (CRM), system alerts, etc.
  • Security - manage and maintain security policies across the enterprise to address potential threats, outages, and best practices for keeping the environment secure and operational.
  • Licensing - manage enterprise licensing, renewals, and performance to budget. Perform regular audits at specified intervals to ensure compliance.
  • Networking components/security appliances - switches, firewalls, routers, content filters, and remote access.
  
  
  
  
• Oversee IT staff, direct team resources to complete departmental projects and response to urgent requests. Hold the team accountable to internal policies and deadlines.
• Measure, monitor, and maintain team's ability to meet or exceed internal resolution Service Level Agreements (SLA) and serve as the escalation point for critical issues and drive Root Cause Analysis process.
• Develop and maintain policies, procedures, and ensure the IT team is following corporate and industry best practices.
• Responsible for creating and administering disaster plans that will maintain business continuity in the event of a crisis.
• Collaborate with colleagues and department heads to develop strategies which will help the IT department better align itself with the company's overall corporate strategy.
• Establish, maintain, and enhance relationships with business and IT partners. Communicate status to key stakeholders on a regular basis.
• Recruit, develop, lead, and retain a high-performing, effective team that practices continuous improvement.

Supervisory Responsibilities: Enterprise IT Service Desk Technicians reports to this position.

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Requirements: The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Bachelor's degree in Computer Science, Information Systems, or equivalent practical experience.
• 10+ years of enterprise IT operations experience, with 3+ years in a leadership or team lead capacity.
• Demonstrated hands-on expertise in systems administration, cybersecurity, network troubleshooting, and endpoint support.
• Experience in procurement, budgeting, forecasting, and asset management.
• Strong analytical and problem-solving skills; calm under pressure with a bias toward action.
• Experience managing technical projects and coordinating cross-functional initiatives.
• Excellent verbal and written communication skills; able to explain technical concepts to non-technical stakeholders.
• Willingness to provide 24/7 on-call support for escalations.
• Must have the ability to report on-site (450 Science Drive, Madison, WI) within 30 minutes in the event of a critical IT issue.

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, the employee is regularly required to sit, hear and talk; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms. Specific vision abilities required by the job include close vision, depth perception and the ability to adjust focus.
• Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

General Sign-Off: The employee is expected to adhere to all company policies and to act as a role model in the adherence of company policies.

All qualified applicants will receive considerations for employment without regard to sex, race, color, national origin or ancestry, age, disability, marital status, veteran status, student status, physical appearance, sexual orientation, political beliefs, religion, genetic information, gender identity, a less than honorable discharge from the military, and any other status protected by federal, state or local law and regulations.