Mechanical Claims Analyst

TEKsystems
$28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, Earth City
Jun 04, 2025
Shift Gears in Your Career - Become a Mechanical Claims Specialist! Are you an experienced automotive mechanic ready to transition from the shop floor to a dynamic office environment? We're seeking a Mechanical Claims Specialist to join a growing customer contact team. This is your opportunity to apply your hands-on mechanical expertise in a new way-evaluating and processing vehicle claims from the comfort of a modern, professional workspace. Say goodbye to the physical demands of the garage and hello to a rewarding career path with exceptional benefits, career development, and a supportive team culture. What You'll Do: * Leverage your deep understanding of vehicle systems to evaluate and process mechanical claims accurately and efficiently. * Communicate with dealerships, repair facilities, and vehicle owners via phone and email to resolve claim-related inquiries. * Provide empathetic, knowledgeable support to customers, ensuring a positive and reassuring experience. * Maintain detailed and accurate electronic records using proprietary claims systems. * Collaborate with peers and leadership to uphold a commitment to integrity, fairness, and service excellence. Types of Calls You'll Handle: * Dealership Inquiries - Determine warranty coverage for proposed repairs using established guidelines. * Customer Questions - Explain claim decisions and guide customers through the claims process. * Repair Guidance - Advise customers on next steps for vehicle issues and how to initiate a claim. What You Bring: * 3+ years of hands-on experience as an automotive mechanic or in a related mechanical role. * Strong knowledge of vehicle repair processes and the ability to explain them clearly to both technical and non-technical audiences. * Excellent communication and customer service skills, especially over the phone. * Proficiency with Microsoft Office and the ability to navigate multiple software systems simultaneously. * Detail-oriented, self-motivated, and comfortable working in a fast-paced call center environment. * Bilingual (Spanish/English) candidates are highly encouraged to apply. * High school diploma or GED required; ASE certification is a plus. Bonus Skills (Preferred but Not Required): * Experience with labor guides such as AllData or Mitchell. * Familiarity with diagnostic scan tools. Additional Details: * Must be available to travel to Deerfield Beach, FL or St. Louis, MO for a 2-week onboarding training. * Occasional Saturday shifts required. * A quiet home workspace and high-speed internet are necessary for remote/hybrid roles. Ready to Drive Your Career Forward? Join a company that values your experience and invests in your future. Apply today and become part of a team that's redefining what it means to work in the automotive industry-off the floor and into your future. #centralpriority2025 Pay and Benefits The pay range for this position is $28.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Earth City,MO. Application Deadline This position is anticipated to close on Jun 17, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.