New

Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Schaumburg
Jun 04, 2025
Are you a detail-oriented problem solver who thrives in a fast-paced, email-driven environment? Join our Customer Support team and play a vital role in supporting our Account Managers and fleet customers. This is not a high call volume role - instead, it's a high-impact, high-email, and case resolution position where your communication and research skills will shine. What You'll Do: * Serve as the first point of contact for drivers and fleet customers, providing exceptional service and support. * Assist with vehicle orders and resolve a wide range of customer issues (e.g., impounded vehicles, service education). * Manage and resolve customer cases using Salesforce CRM. * Communicate extensively with internal departments via Microsoft Teams and email. * Make outbound follow-up calls to customers as needed. * Perform data entry and update customer records while multitasking during interactions. * Use internal systems to: * Create vehicle selectors * Process billing changes * Generate reports * Distribute insurance cards * Update driver data * Proactively contact drivers via phone or email to gather missing information. What You Bring: Must-Have Qualifications: * 2+ years of office-based customer service experience * Strong written communication skills with excellent grammar * Proficiency in Microsoft Office Suite (Outlook, Word, Excel - basic level) * Comfortable navigating multiple systems and monitors * Strong typing skills (minimum 40 WPM - typing test required) * High School Diploma or equivalent Preferred Experience: * Familiarity with Salesforce CRM * Experience in fleet services or logistics is a plus Top Skills We're Looking For: * Customer service & resolution * Email communication * Data entry & database management * Microsoft Office (especially Outlook & Excel) * CRM systems (Salesforce preferred) Why Join Us? You'll be part of a collaborative, supportive team where your attention to detail and problem-solving abilities make a real difference. If you enjoy helping others, working across departments, and solving complex issues, we'd love to hear from you! Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Schaumburg,IL. Application Deadline This position is anticipated to close on Jun 17, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.