New

Customer Care Specialist I (NextGear Capital)

Cox
parental leave, paid time off, paid holidays
United States, Indiana, Indianapolis
Jun 05, 2025
NextGear Capital, a Cox Automotive brand, is currently looking for a Customer Care Specialist to join our Client Experience Team! This is a Hybrid Call Center position. The schedule for this position will be 10:00AM-6:30PM EST (Closed Saturday, Sunday, Most Holidays) including occasional mandatory overtime between hours ranging from 9 am to 8 pm Eastern time, 8-hour shift. Your role: Receive inbound calls, chats, and SMS messages from Automotive Dealers, Automotive Auctions, and internal clients. Answer routine questions, follow guidelines, and use judgment based on experience. Staying organized on case management, chats, SMS messages, and service tickets while responding promptly. Engage customers and determine how to assist them regarding their Nextgear Capital line of credit. Being willing to learn and implement an understanding of automotive titles and consumer loan structure on vehicle loans. Build positive customer relationships by asking questions, actively listening, and offering solutions in a considerate and professional manner. Provide accurate documentation of client inquiries and report case status and resolution. Make outbound calls to dealers and or automotive auctions as needed to help facilitate business needs. Refer more complex issues to more senior specialists or management. Use company proprietary software for research, case management, data entry, and account follow-up activity. Build working relationships with other customer care representatives and other internal departments. Follow instructions and maintain workflow standards with integrity. Attain production, quality goals, and metric standards such as quality phone interactions and schedule adherence. Adhere to all general company policies and procedures regarding attendance and conduct. Perform other duties as necessary and can work a flexible schedule as needed Minimum Qualifications: High School Diploma/GED Generally, less than 2 years of experience USD 16.15 - 24.23 per hour Compensation: Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.