Admissions Processor

University of North Carolina Charlotte

$33,540 - $40,047

remote work

United States, North Carolina, Charlotte

Jun 05, 2025

Admissions Processor

Please see Special Instructions for more details.

The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Submit two professional references, including at least one from a current or previous supervisor.
Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
Do not write 'see resume' on your application when completing the job duties section.

UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

This is a time-limited position that is scheduled to expire. Additional funding for this position is anticipated but not guaranteed. If the funding is received, then the position will continue until the approved funding has been exhausted. If the funding is not received, then the position will expire on June 30, 2027.

Upon successful completion of training and with supervisor approval, the position is eligible for a hybrid work schedule, which includes a combination of on-site and remote work in accordance with departmental needs and University telework policies.

Position Information

General Information

Vacancy Open to	All Candidates
Employment Type	Time Limited - Full-time
If time-limited, note appointment end date	06/30/2027
Hours per week	40
Months per year	12
Position Number	007758
NC Salary Grade Equivalency	GN05
Classification Title	Student Services Specialist - Contributing
Working Title	Admissions Processor
Salary Range	$33,540 - $40,047
Anticipate Hiring Range	$33,540 - $40,000
FLSA Status	Non Exempt
Division	Academic Affairs
Department	School of Professional Studies
Work Unit	SPS-Prg Mgmt & Summer
Work Schedule	8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary. This position may be eligible for a telework schedule once onboarding into position is complete and with supervisor approval. This is a time-limited position that is scheduled to expire. Additional funding for this position is anticipated but not guaranteed. If the funding is received, then the position will continue until the approved funding has been exhausted. If the funding is not received, then the position will expire on June 30, 2027.
Primary Purpose of Position	This position serves as an Admissions Processor - with responsibility for supporting the effective and timely processing of undergraduate applications for Charlotte Online programs, ensuring accuracy, compliance, and a student-centered experience. This role is responsible for reviewing, and analyzing applicant data across multiple systems such as Slate and Banner, with the goal of facilitating prompt admissions decisions-typically within a 1-2 week turnaround. The Admissions Processor identifies and resolves routine issues related to admissibility, documentation, and data integrity, escalating non-standard concerns to supervisory staff. In addition to rendering decisions as regards applications, the role assists with records administration, annual updates to admissions letters, and the development of standard reports to monitor trends and improve service delivery. This position plays a key role in advancing enrollment goals through a focus on operational efficiency, customer service, and process improvement. By providing clear and timely communication tailored to each applicant's stage in the admissions process, the Admissions Processor enhances the applicant experience and contributes to institutional retention and yield objectives. The position also supports internal training, monitors application submission patterns, and proactively recommends alternative programs for students who do not meet eligibility requirements. Through consistent attention to detail, responsiveness, and collaboration with internal and external stakeholders, this role ensures that admissions processes are streamlined, compliant, and aligned with the School of Professional Studies' growth and service objectives. The Admissions Processor also contributes to daily operations by responding to Salesforce Cases to address applicant inquiries and ensure timely follow-up. This position is responsible for checking and forwarding voicemails to the appropriate staff members, helping to maintain smooth communication channels. In support of cross-functional collaboration, the role provides backup assistance to the program and student support team with Banner edits when needed. Additionally, the Admissions Processor plays a role in monitoring conversion rates by regularly reporting updates and insights to leadership, supporting data-informed decision-making and continuous improvement efforts.The Admissions Processor engages in targeted outreach via phone, email, and text to encourage students to complete critical on-boarding steps such as orientation modules, NSO payments, and submission of their Intent to Enroll forms. This outreach also includes reminders to finalize course schedules and attend required advising appointments, helping to reduce barriers to enrollment and support a smooth transition into the program.
Minimum Education/Experience	Required Minimum Qualifications: Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. University Preferred Qualifications: Graduation from a four-year college or university; or an equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.
Essential Job Duties	Supporting prospective students through the admissions process by managing applicant records, analyzing data including transcripts, and delivering timely accurate information when decisioning applications. Comfortable working across multiple platforms such as Slate and Banner. and will assist in identifying and resolving issues related to admissibility, application completion, and program eligibility. Strong communication skills are essential, as this role involves regular interaction with students, and campus partners. Contribute to continuous improvement efforts by recommending updates to procedures, identifying data trends, and participating in student engagement initiatives. Supporting student staff, assisting with internal training materials, and ensuring compliance with institutional policies and federal regulations such as FERPA. Requires superior organizational skills, attention to detail, proactiveness, excellent written and verbal communication abilities, and a passion for supporting students on their education journey. Contributes to daily operations by responding to Salesforce Cases to address applicant inquiries and ensure timely follow-up. Responsible for checking and forwarding voicemails to the appropriate staff members, helping to maintain smooth communication channels. Support of cross-functional collaboration. Provides backup assistance to the program and student support team with Banner edits when needed. Monitoring conversion rates by regularly reporting updates and insights to leadership, supporting data-informed decision-making and continuous improvement efforts. Engages in targeted outreach via phone, email, and text to encourage students to complete critical onboarding steps such as orientation modules, NSO payments, and submission of their Intent to Enroll forms. This outreach also includes reminders to finalize course schedules and attend required advising appointments, helping to reduce barriers to enrollment and support a smooth transition into the program. This is a full-time, time-limited position with an end date of June 30, 2027.
Other Work Responsibilities	Special projects as assigned by leadership.
Departmental Preferred Experience, Skills, Training/Education	Bachelor's degree in higher education administration, student affairs, counseling, or a related field (Master's degree preferred for roles with developmental or supervisory components). Minimum of 2-3 years of experience in student services, admissions, financial aid, residence life, or other higher education administrative functions Demonstrated experience interpreting and applying federal, state, and institutional policies, including FERPA and HIPAA in daily work processes. Proficiency in student information systems (e.g., Banner, Slate, Colleague) and data management platforms used for admissions, registration, or financial aid. Strong problem-solving and decision-making skills, with the ability to recommend solutions within established guidelines and policy frameworks. Familiarity with accreditation processes and experience collaborating with accreditation bodies or external agencies. Experience planning and coordinating student programs, events, or services, including budgeting and resource management. Ability to ensure that all admissions processes align with institutional policies and relevant federal and state laws Ability to work independently while maintaining attention to detail and ensuring that all tasks are completed accurately and on time; contributing to a team-oriented environment as well. Willingness and ability to travel for student recruitment, professional development, or program coordination. Exceptional organizational skills with a demonstrated ability to prioritize tasks and manage competing deadlines in a fast-paced environment. Excellent interpersonal and written communication skills, with a proven ability to build and maintain effective relationships to including students, parents, faculty, and external stakeholders. Demonstrated commitment to providing high-quality, student-centered service in a dynamic university environment. Competence in handling routine numerical tasks; comfortable with high-volume, repeatable workflows and strong communication skills High degree of professionalism.
Necessary Licenses or Certifications	Valid Driver's License needed for position.
Work Location	The Dubois Center
Posting date	06/05/2025
Closing date	06/23/2025
Proposed Hire Date	07/14/2025
Contact Information
Special Notes to Applicants	The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report The Search Committee will not contact references without first verifying permission with the finalist. Submit two professional references, including at least one from a current or previous supervisor. Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. Do not write 'see resume' on your application when completing the job duties section. UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/ This is a time-limited position that is scheduled to expire. Additional funding for this position is anticipated but not guaranteed. If the funding is received, then the position will continue until the approved funding has been exhausted. If the funding is not received, then the position will expire on June 30, 2027. Upon successful completion of training and with supervisor approval, the position is eligible for a hybrid work schedule, which includes a combination of on-site and remote work in accordance with departmental needs and University telework policies.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Do you have a Bachelor's degree; or equivalent combination of training and experience?
- Bachelor's Degree or Higher
- Associate's Degree and at least 2 years relative experience to the position
- High School/GED and at least 4 years relative experience to the position
*
Do you have at least two (2) years of experience in student services, admissions, financial aid, residential life, or other higher education administrative functions?
- Yes - at least two (2) years of experience in student services, admissions, financial aid, residential life, or other higher education administrative functions
- Yes - at least two (2) years of administrative experience with other agency or organization
- No - under two (2) years of experience in student services, admissions, financial aid, residential life, or other higher education administrative functions
- No - under two (2) years of administrative experience with other agency or organization
- No experience relative to position
*
Do you have experience with the following systems: Banner, Slate, and/or Salesforce? If yes please explain your level of experience.

(Open Ended Question)
*
Are you willing and able to travel for student recruitment, professional development, or program coordination?
- Yes
- No
*
Please rate your proficiency level with Microsoft Office, excel (Beginner, Intermediate, Advanced). Briefly describe one of your work products as evidence of that proficiency.

(Open Ended Question)
*
Do you have a valid driver's license?
- No
- Yes

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest
Contact Information for References

Optional Documents