New

Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, San Diego
Jun 06, 2025
Job Title: Customer Service Representative - Call Center Job Description: We are seeking a dedicated Customer Service Representative to join our dynamic call center team. In this role, you will handle a high volume of inbound calls and conduct follow-up communications as needed. You will be responsible for addressing inquiries related to prior authorizations, general information, and sensitive or confidential matters with professionalism and accuracy. Key Responsibilities : * Managing 50-100 inbound and follow-up calls daily, depending on call complexity. * Providing exceptional customer service with a strong focus on accuracy and attention to detail. * Accurately entering and updating customer information across multiple systems and platforms. * Maintaining compliance with quality and accuracy standards. Required Skills: * Proven experience in customer service within a call center environment. * Familiarity with the healthcare industry and prior authorization processes. * Proficient in navigating multiple systems and maintaining detailed records. * Strong verbal communication and problem-solving skills. * Customer Service * Call Center Operations * Inbound Call Handling * Healthcare Industry Knowledge Additional Qualifications: * Minimum of 1 year of recent experience in a high-volume call center (within the last 2-3 years). * Stable work history (resumes with frequent job changes may not be considered). * Typing speed of at least 30 words per minute. * Basic computer literacy and comfort with technology. Experience Level: Entry Level Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Diego,CA 92131. Application Deadline This position is anticipated to close on Jun 13, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.