Remote New 
Student Services Specialist Senior (Specially Funded)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b), remote work
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 United States, Arizona, Tempe | |
| 2411 West 14th Street (Show on map) | |
 Jun 06, 2025 | |
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Student Services Specialist Senior (Specially Funded) Job ID: 321408 Location: Rio Salado Community College Full/Part Time: Regular/Temporary: Regular Hiring Salary Range $20.23 - $26.30/hourly, DOE Grade 111 Work Schedule Tuesday - Saturday 8:00am - 5:00pm. This position offers remote work allowing employees a combination of onsite and work from home options. Required to work at least three (3) days per week in the office. The expected remote work schedule for this position will be based upon the needs of the department. Work Calendar 12 Months Funding Information This is a grant funded assignment with a projected end date of 06-30-2026 with renewal based on available funds and the needs of MCCCD. Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: * Nationwide Medical, Dental, and Vision Coverage * Paid Time Off: Vacation, Sick Leave, and Personal Time * 20 Paid Observed Holidays * Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage * Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions * Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) * Tuition Reimbursement for employees and dependents * Annual Professional Development Funding * Flexible Work Schedules Employee Health & Wellness Programs: * District-Wide Wellness Program with Workshops and Webinars * Monthly Health & Wellness Calendar and Newsletter * Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs * Employee Assistance Program (EAP) * Sight-On-Site Eye Care Services * Mobile On-Site Mammography Screenings * Pre-Retirement Planning Events * Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: * Nationwide Medical, Dental, and Vision Coverage * Paid Time Off: Vacation, Sick Leave, and Personal Time * 20 Paid Observed Holidays * Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage * Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions * Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) * Tuition Reimbursement for employees and dependents * Annual Professional Development Funding * Flexible Work Schedules Employee Health & Wellness Programs: * District-Wide Wellness Program with Workshops and Webinars * Monthly Health & Wellness Calendar and Newsletter * Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs * Employee Assistance Program (EAP) * Sight-On-Site Eye Care Services * Mobile On-Site Mammography Screenings * Pre-Retirement Planning Events * Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary This position is responsible for coordinating all aspects of academic exam proctoring for Rio Salado College's Online and Distance Learning students, to include Rio Salado Virtual Proctoring (RVP), the college's live virtual proctoring system. This position serves as a lead worker, coordinating the workflow and scheduling of other Student Services Specialists and part-time technicians. This position is responsible for proctoring, scheduling, coordinating virtual proctoring sessions, and screening all partner proctors for Rio Salado students. This position will also collaborate directly with faculty, leadership, and external departments to ensure proctoring processes promote student success while also support academic integrity standards. Essential Functions 30% - Coordinates, proctors, and schedules all aspects of Distance Learning Proctoring to include Rio Salado Virtual Proctoring (RVP), ensuring a smooth and secure testing experience for all students; provides excellent customer service and direct support to Distance Learning students, faculty, team members, external departments, and partner institutions through in-person interactions, phone, meeting platforms, chat, and email correspondence; administers assessments in compliance with established procedures and policies, ensuring secure and standardized testing conditions ;serves as a certified proctor using a variety of exam administration software and applications to deliver and monitor assessments effectively; acts as a subject matter expert in all areas of proctoring. 30% - Serves as a lead for the virtual proctoring team; coordinates workflow and the implementation of Rio Salado Virtual Proctoring (RVP) policies and procedures; sets exam sessions and team member schedules, resolves escalated issues, and provides backup support when other proctors are unavailable or need assistance; supports team and staff members by troubleshooting complex technical or procedural issues to ensure uninterrupted exam delivery; participates in the training and support of proctors and team members, sharing best practices, procedural updates, and technical guidance related to virtual proctoring tools and platforms; utilizes platforms such as ConexED to build and manage appointment schedules; actively implements and enhances systems for scheduling and delivering virtual proctoring services, with a focus on improving efficiency and expanding access and exam offerings. 15% - Prepares and maintains reports related to Rio Salado Virtual Proctoring (RVP), proctoring activity, and statistical data; interprets data trends and utilizes various systems to develop efficient reporting methods and enhance virtual proctoring procedures; stays current on best practices, compliance standards, and innovations in virtual proctoring to support continuous improvement; collaborates with faculty, academic departments, and leadership to ensure virtual proctoring processes align with course requirements and uphold academic integrity. 15% - Researches and documents testing discrepancies, ensuring issues are resolved promptly and in alignment with academic integrity policies; verifies and approves proctors in accordance with established guidelines and institutional protocols; sets up online testing sessions and develops clear, user-friendly instructional guides and resources for proctors. 10% - Authors and delivers original presentations on Rio Salado Virtual Proctoring (RVP) procedures to team members, faculty, external departments, and stakeholders; creates training videos and instructional resources to support student understanding and staff development related to virtual proctoring processes; other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Experience working in a Testing Center environment administering online exams and providing technical troubleshooting. B. Experience administering exams using remote proctoring systems, such as Rio Salado Virtual Proctoring (RVP) or similar live online proctoring platforms. C. Experience using appointment scheduling platforms (ex: ConexED) to build, manage, and communicate test session schedules. D. Experience collaborating with outside departments, faculty, and/or outside institutions. E. Experience training and monitoring the work of others. F. Experience interpreting data and preparing reports. G. Bachelor's Degree Special Working Conditions Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd OR (If moving from out of state) Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Open until filled First Review on June 16, 2025 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu, 480/517-8196. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321408&PostingSeq=1 jeid-9d344371c0c5134f9ceff8f031b3c064 | |