Mortgage Servicing Assistant Manager, Full-Time, Hybrid Marlboro or Chelmsford

Schedule

Monday - Friday 8:00 am - 5:00 pm

What You'll Do

Summary/Objective:

The Mortgage Services Assistant Manager is responsible for all Mortgage Servicing functions

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure the department meets all regulatory requirements, investor, and company guidelines pertaining to the servicing of mortgage loans.
• The Mortgage Servicing Assistant Manager is responsible for producing accurate and actionable information and results for the Mortgage Servicing
• The Mortgage Servicing Assistant Manager will manage and direct the daily servicing activities for mortgage loans, including, but not limited to, payment applications, investor reporting & remittance, escrow analysis, loan boarding, and member inbound phone calls.
• Track and manage the completion of member service requests and ensure performance meets turnaround times based on service request tier classification.
• Responsible for making recommendations for mortgage services, compliance, maintenance, digital technology, workflows, and policies to ensure competitiveness.
• Project management of Credit Union initiatives as outlined by the Mortgage Servicing Manager.
• Ensures regulatory (State & Federal) requirements pertaining to mortgage servicing activities are up to date and enforced.
• Develop and keep the Mortgage Servicing team informed through staff meetings, continuous coaching, training, and by attending seminars/conferences.
• Set individual weekly and monthly goals for Team Leaders and direct reports to ensure that department and DCU goals are met.
• Responsible for conducting annual performance reviews for all Mortgage Servicing team members.
• Respond to both internal and external DCU member issues and inquiries in a professional and timely manner.
• Continue to look for ways to streamline DCU's processes and workflow to improve services provided to members by providing the Mortgage Servicing Manager with recommendations for improvement.
• Assist in conducting in-house training classes for credit union personnel.
• Manage and coordinate activities according to established policies and procedures. Recommend, communicate, and implement department operating policies, procedures, protocols, and guidelines.
• Develop and implement controls to ensure consistency and accuracy. Responsible for internal systems and processes to ensure that all procedures are consistent with the company's objectives for servicing mortgage loans.
• Supervise, coach, mentor, and motivate staff through one-on-one meetings, performance management, disciplinary action, development, and delegation. Assist in establishing department and employee goals and monitor individual and department progress toward goal attainment.
• Complete all required Bank Secrecy Act-related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identifying and reporting possible suspicious activity.
• Performs other duties as assigned.

What You'll Need

• Minimum of 5 years' experience in mortgage lending, preferred focus on mortgage servicing
• 1-3 years of supervisory experience
• BA/BS degree is preferred
• Experience associated with the management of the GSE loss mitigation requirements and processes.
• Excellent written and verbal communication skills with proven experience in developing and communicating policies and procedures. Ability to research and recommend procedure changes and process improvements as needed and making sure to keep abreast of agency servicing guidelines and requirements.
• Ability to effectively facilitate meetings, develop management reports and to report the monthly results to senior management.
• Ability to research, evaluate, and interpret servicing production results and to effectively communicate these to determine trends and training issues and to successfully communicate these needs to be operations/credit teams.
• Strong knowledge of all mortgage loan products, policies, procedures, delivery methods, and regulatory requirements pertaining to mortgage loan servicing.
• Excellent verbal, interpersonal, listening, and written communication skills.
• Preferred system experience: Loan Operating System (LOS) Knowledge, Fiserv-Loanserv. XP, and PEGA
• Knowledge of Secondary Market Servicing guidelines (Fannie Mae & Freddie Mac)

What We Do

DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.