Loan Research Team Member I, Full-Time, Hybrid Marlborough MA

Schedule

Mon - Fri: 8 AM - 5 PM (40 Hours)

What You'll Do

Summary/Objective:

Process work of the Loan Services Department job responsibilities and assist members and front-line staff with questions about those processes. Assist the Loan Services Department with achieving key performance goals and service level standards. Cross-train on a variety of the Loan Services Department processes to further support the overall goals of the department and DCU.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Learn and understand the following programs: Cathedral, e-OSCAR, Innovis, ePort, Equifax Inquiry Removal, Securian, CenterPoint, iQQ, LoansPQ, Pega, and XP.
• Provide phone coverage for the Loan Services Department to assist the Information Center, Branches, various departments, and members
• Have a comprehensive and working knowledge of the Balance Transfer Program
• Process the following work within the service level:
  
  
  
  • Pega Emails
  • Loan Research Mail
  • Service Requests: Electronic Payment and Card Services Corrections, Loan Payment Corrections (Visa).
  • Fax Forms: Adding and Removing Authorized User(s), Visa Switch
  • Reports: SRD Validation, SRD Limit Up, SCRA Late Fees, Open Visas with Revoked Limits, Authorized User Audit, Overdraft Protection.
  • Solar Loan Servicing
  • Gap Claims
  • SCRA requests and audit reports
  
  
  
  
• Disputes: Generic Credit Disputes, e-OSCAR, Request to Remove Credit Inquiries Report, and Direct Disputes.
• Complete training courses within established guidelines
• Actively contributes to DCU's Success Sharing initiatives and practices DCU's principles of People Come First, Do the Right Thing, and Make a Difference
• Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
• Maintains a working knowledge of and adheres to DCU policies and procedures related to the position, as well as all applicable regulations
• Performs work functions with attention to detail, within established timeframes, and follows through as needed to complete tasks
• Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality, and others as assigned
• Perform other job-related duties as assigned.

What You'll Need

• Six months to one year of related experience, financial institutions preferred
• Prior customer service experience
• Basic PC skills

What We Do

DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.