Customer Service Associate

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

POSITION SUMMARY:
Responsible for operating advanced digital devices to provide quality output from high-end color and black and white on cutting edge technology. Provide excellent service to customers, in a timely and effective manner. Coordinate all aspects of functional areas assigned. Responsible for tasks of high complexity or extreme control, requiring advanced technical expertise in a specific functional area.

ESSENTIAL DUTIES AND RESPONSIBILITIES Include, But Are Not Limited To...

• Operates advanced digital printing image documents in quantities requested
• Read information on job ticket to determine machine operations and specifications to be performed on the job
• Check quality consistency on the output device
• Records daily production
• Operates inline finishing and binding machines to assemble multi-page documents into booklet or manual form as necessary, performs off-line assembly (i.e. collates and attaches catalog pages, brochures, etc., to release) as required
• Interprets work request for digital printing to determine type of paper required, arrangement of document, number of copies and imposition
• Cross-trains in all areas of production/bindery
• Verifies color management and proofing process
• Verifies size, color, and type of paper
• Checks and ensures quality of the output
• Handles maintenance of the print devices
• Must be able to meet production goals
• Maintains a clean, organized work placeOther duties may be assigned as determined by the Lead Associate/Team Leader

Qualifications:

• Conventional printing and digital printing, and production experience recommended
• Excellent customer service background
• At least 6 months experience in reprographic center operations
• Demonstrated communication skills both oral and written
• Intermediate computer skills required
• Must be self-motivated and capable of working in a high-pressured environment
• Must be able to read, write, and comprehend job instructions
• Must be able to clearly communicate and respond to questions from management, clients, and the general public
• Significant walking and standing for long periods of time, able to lift up to 50 pounds, specific vision abilities required by this job include color vision