Workplace Experience Assistant 3/Receptionist

Job Title: Receptionist/Workplace Experience Assistant 3

Duration: Jun 16, 2025 - Sep 13, 2025 (Potential to extend)

Location: Miami Florida 33157

Pay rate: $20.00 - $22.96 hourly on W2

Intent to convert to FTE?

There are talks about it

Job Summary

The Experience Services Concierge is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service. They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Job Responsibilities

• Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
• Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
• Visibly engaged and well known in the workplace, regularly walks the site and assist customers and guest with their needs
• Effectively pairs services to guests' needs
• A resident expert with contacts in: Local cuisine, hotels and knowledge about special attractions and upcoming events.
• Ability to build connections and network throughout the hospitality industry.
• Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
• Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
• Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
• Assist support for meetings, reception, and personal support
• Act as a central point of contact, providing information and wayfinding for the campus, services, and activities
• Implement and monitor standards of service to meet and exceed expectations

Qualifications

• Minimum 1- 2 years previous customer service, hospitality related experience
• People Person: The best part of serving others is creating experiences for them that go beyond the expected
• Flexibility and positive attitude in managing shifting daily priorities
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required
• Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
• Working knowledge in a range of information technology tools and platforms
• Working knowledge of MS Office

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.