Quality & Compliance Director

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves - The Quality and Compliance Director is responsible for oversite and establishing quality processes and policies to ensure that the company is providing quality controlled and reviewed for client deliverables and is also responsible for implementing these processes throughout the company. The Quality and Compliance Director is responsible for bringing any quality issues to the attention of senior management team as soon as they are identified.

What is the day to day?

• The Quality Director serves as a representative of the company and is expected to act on the company's behalf with complete integrity and with the company's and customers' best interests in mind at all times. The Quality Director will be responsible for managing the organizations compliance, training, vendor performance, developing administrative budgets in collaboration with senior management, and other tasks as assigned.
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Manage and increase the effectiveness and efficiency of Support Services (People & Culture, Quality and Safety), through improvements to each function as well as coordination and communication between support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Oversee overall quality management, planning, systems and controls.
• Oversees management of quality budget in coordination with the Account Lead.
• Perform internal audits of all of the account's sites located throughout the US and Puerto Rico.
• Primary client interface around quality issues
• Develop company Quality policies and procedures; gain sign-off on these from senior management; train employees in implementing all QA standards; ensure all employees are following guidelines for QA
• Oversee and maintain the quality agreement and quality management system
• Oversee quality business process procedure development
• Work with outside third-party consultants as needed for implementing company quality procedures.
• Serve as primary liaison on Life Science Counsel in addressing regulatory issues, quality coordination, and company quality requirements for delivery
• Increase the effectiveness and efficiency of Support Services through improvements to each function (People & Culture, Quality and Safety) as well as coordination and communication between functions.
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.

Desired experience and technical skills -

Required

• 5+ years' experience in Quality or Operations Management required
• BS Degree (Engineering or Quality Discipline Desired)/ Master's Degree beneficial, or equivalent experience
• Concurrent with 12 years industry experience either in the corporate environment, third party service provider or as a consultant
• 5+ years in Pharmaceutical / Biotech / GMP's / QA / QC / Compliance environments
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Excellent interpersonal skills and a collaborative management style.
• Demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in a fast pace, community environment
• Excellent people manager, open to direction and collaborative work style and commitment to get the job done
• Ability to travel, upon short notice, to all of the account's sites located throughout the US and Puerto Rico
• Ability to challenge and debate issues of importance to the organization
• Ability to look at situations from several points of view and persuasive with details and facts
• Experience leading/managing a large, complex and geographically-dispersed team.
• Technically proficient in operations of Quality Management Systems and Asset Management Systems

Preferred

• Quality certifications or auditor licenses are not required for this role; however, possession of credentials such as CISA, CQA, Six Sigma, ISO auditor certification, or similar qualifications would be considered a plus

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Accepting applications on an ongoing basis until candidate identified.