Release of Information Associate II
 Sentara | |
life insurance, paid time off, sick time, tuition assistance, 401(k), 403(b), remote work
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 United States, Virginia, Portsmouth | |
 Jun 07, 2025 | |
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City/State Norfolk, VAWork Shift First (Days)Overview: Sentara is hiring a Document Management Associate II for the Release of Information Services Department.This is a full-time day shift position Mon-Fri. Position located in Norfolk, VA. Must reside in Hampton Roads. Position may offer hybrid work schedule after successful completion of orientation at the manager's discretion. Responsible for gathering medical record documentation or attorney requested documentation in a timely, accurate fashion to satisfy requests of revenue cycle team members as part of collection efforts. Able to handle high volume, highly confidential and time sensitive information, while focusing on accuracy. Interacts with clinical departments and external attorneys and requires the ability to demonstrate professionalism and high levels of customer service. Education: *High School Diploma or equivalent (Required) Experience: *Two years of Clerical experience required. *Health Information Management or Medical Records Release of Information (ROI) experience preferred *Epic EMR experience preferred *Data entry skills *Ability to operate basic office equipment in a fast-paced environment. Effective organizational skills. Strong written and verbal communication skills. Positive attitude, attention to detail, questioning attitude, willingness to collaborate with leadership and other team members to continuously improve processes. Keywords: Talroo-Allied Health, Monster, LinkedIn, medical receptionist, healthcare administrative, call center, CSR, customer service representative, HIM, Medical Records, Release of Information, ROI, Hampton Roads, Virginia Beach, Norfolk, Chesapeake, Suffolk, Elizabeth City, Hampton, Portsmouth, Epic, Onbase, subpoena, attorney Benefits: Caring For Your Family and Your Career
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Medical, Dental, Vision plans
* Adoption, Fertility and Surrogacy Reimbursement up to $10,000
* Paid Time Off and Sick Leave
* Paid Parental & Family Caregiver Leave
* Emergency Backup Care
* Long-Term, Short-Term Disability, and Critical Illness plans
* Life Insurance
* 401k/403B with Employer Match
* Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
* Student Debt Pay Down - $10,000
* Reimbursement for certifications and free access to complete CEUs and professional development
*Pet Insurance *Legal Resources Plan *Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. | |