IT Support Technician

The University of Minnesota Medical School is seeking a highly skilled and collaborative IT Support Professional to provide comprehensive technical support for our St. Cloud campus, as well as support across our multi-campus environment. This role will be instrumental in ensuring the smooth operation of our device management, supporting our multimedia spaces and Zoom technology, serving as a key liaison for AI and cognitive computing initiatives, and working closely with simulation and curriculum teams. The ideal candidate will possess a strong technical aptitude, excellent problem-solving abilities, and a proactive approach to supporting the technological needs of our faculty, staff, and students.

This position is based on campus. Per UMN policy, work may be done remotely when appropriate and approved by your manager. All UMN employees are expected to follow applicable public health and safety procedures.

Duties/Responsibilities 100%:

• Provide expert-level support for core device management platforms, including Jamf for macOS and iOS devices and Microsoft Configuration Manager (SCCM) / Intune for Windows and other platforms. This includes device enrollment, configuration, patching, software deployment, and troubleshooting. Endpoint Engineering
• Maintain and support multimedia spaces across all campuses, with a strong emphasis on classroom recording equipment and Zoom video conferencing technology. This includes troubleshooting technical issues, providing user training, editing of video files, and ensuring optimal functionality. Audiovisual Engineering/User Support
• Serve as a primary point of contact and liaison for Artificial Intelligence (AI) products and cognitive computing technology initiatives. This includes collaborating with relevant teams, providing technical expertise, and assisting with the integration and support of these technologies. IT Other
• Work collaboratively and effectively with IT teams and stakeholders across three campus locations, and CentraCare technologists to ensure consistent and high-quality IT support. User Support
• Partner closely with our simulation technology teams and CentraCare technologists to provide technical support for specialized hardware and software. User Support
• Coordinate with curriculum teams to understand their technology needs and provide solutions that enhance teaching and learning. Academic Technology
• Diagnose and resolve hardware, software, and network issues in a timely and efficient manner. User Support
• Document support procedures, solutions, and knowledge base articles. User Support
• Assist with the deployment and maintenance of IT equipment.
• Stay up-to-date with the latest technology trends and best practices.
• Participate in IT projects and initiatives as needed.
• Provide excellent customer service and maintain a positive and professional demeanor.
• Other jobs as assigned

Required Qualifications

• Bachelor's degree in Information Technology or a related field plus at least two years of experience or master's degree.
• Strong working knowledge of Jamf for macOS and iOS device management.
• Strong working knowledge of Microsoft Configuration Manager (SCCM) and/or Intune for Windows and other device management.
• Working knowledge of multimedia systems, including classroom recording equipment, audio-visual technologies, and video conferencing platforms, with an emphasis on Zoom.
• Experience with troubleshooting hardware, software, and network issues.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and as part of a team in a multi-campus environment.
• Strong organizational and time management skills.
• A proactive and solution-oriented approach to problem-solving.
  

Preferred Qualifications

• Experience supporting AI products or cognitive computing technologies.
• Familiarity with simulation technologies used in educational or research settings.
• Experience working in an educational or academic environment.
• Relevant certifications (e.g., Jamf Certified Tech, Microsoft Certified: Endpoint Administrator Associate).

Committed to innovation and diversity, the Medical School educates physicians, scientists, and health professionals; generates knowledge and treatments; and cares for patients and communities with compassion and respect. We value excellence, inclusiveness, collaboration, and discovery.

The mission of the regional campus located in Duluth is to be a national leader in improving healthcare access and outcomes in rural Minnesota and American Indian/Alaska Native (AI/AN) communities. In partnership with CentraCare, the regional campus in St. Cloud offers a wide range of patient experiences throughout students' education in Greater Minnesota and prepares them to become exceptional clinicians and leaders for rural and immigrant populations.

Founded in 1888, the University of Minnesota Medical School has three campuses. A four-year MD program and the MD/PhD program are located on the Twin Cities campus in addition to MD programs at regional campuses in Duluth and St. Cloud.

Pay Range: $31.25 -$33.65; depending on education/qualifications/experience

Time Appointment Category: 100% Appointment

Work Location: In Person - Medical School St Cloud Regional Campus

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).