Counter Sales Manager

Empower your Future at the Nation's Largest Independent Electrical Distributor!

At U.S. Electrical Services, Inc. (USESI), we combine over 100 years of expertise, $150M+ in inventory, and the power of 2,000+ dedicated employees across 150 locations to deliver excellence every day. As a family of 14 regional businesses, we thrive on innovation and teamwork, empowering our people to shape the future of the electrical industry.

Job Summary:

Yale Electric Supply, an affiliate of USESI, is looking for a dynamic and customer-focused Counter Sales Manager to lead our counter sales team. This role combines hands-on customer service and order processing with leadership responsibilities, driving sales performance, customer satisfaction, and operational efficiency. The ideal candidate thrives in a fast-paced environment and can inspire a team while managing day-to-day operations.

Key Responsibilities:

• Supervise, mentor, and support the counter sales team in delivering excellent customer service.
• Assist customers in-person, via phone, and email, ensuring a professional and positive experience.
• Oversee small project pricing, quoting, order placement, and processing with accuracy and efficiency.
• Monitor order tracking and fulfillment in the system to maintain timely and accurate deliveries.
• Lead efforts to expand the customer base and increase counter sales and profitability.
• Coordinate with warehouse staff to ensure accurate pulling of will-calls, stocking, and inventory preparations.
• Provide training and guidance to counter staff on products, procedures, and customer interaction.
• Partner with branch and operations leadership to ensure smooth daily operations and adherence to company standards.

Skills and Qualifications:

• Previous leadership and sales experience in the electrical industry strongly preferred.
• High school diploma or GED required.
• Strong multitasking and organizational abilities.
• Proficiency in Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Proven ability to motivate a team and maintain a high level of customer service.

Benefits:

At USESI, we believe that our benefits should make a difference-to you, your job, and the life you lead outside of work. We are dedicated to supporting our most valuable asset, our employees!

Full-time employees are eligible for the following comprehensive benefit plan:

• Medical, Dental, Vision, Rx coverage
• Paid Parental Leave
• TeleMedicine
• Matching 401(k)
• Company-paid Life Insurance + (AD&D)
• Supplemental Life Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Choice of Voluntary Benefits including identity theft

It is the policy of USESI and its affiliates to consider applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, or any other legally protected status.

USESI is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job, please contact the Human Resources department.