Continuous Improvment Manager (Hybrid)

Position Summary

As a part of the Enterprise Project Management Office, the Manager leads and manages a team of Continuous Improvement Consultants executing Enterprise projects of high strategic priority and varying levels of complexity. The Manager serves as a coach and mentor for the EPMO team and beyond, fostering a culture of continuous improvement and ensuring that our operations support the delivery of exceptional patient care.

Key Responsibilities

• Lead and coach cross-functional teams to execute high-impact process improvement initiatives aligned with the hospital's objectives and key results (OKRs).
• Foster a collaborative, results-oriented team culture, emphasizing professional development, psychological safety, and continuous improvement.
• Oversee project execution by managing timelines, budgets, and resources to ensure successful delivery of assigned improvement efforts.
• Mentor Continuous Improvement Consultants, developing their expertise in Lean Six Sigma and other improvement methodologies.
• Collaborate across departments and with senior leadership to ensure alignment between process improvements, workflows, and technology systems.
• Drive strategic planning and prioritization, identifying opportunities to improve patient experience, staff workflows, and operational efficiency.
• Champion change management strategies, helping teams adopt new processes and sustain improvements over time.
• Communicate clearly and persuasively, including presenting data-driven reports and impact visualizations to stakeholders at all levels.
• Support recruitment, performance management, and team development, ensuring a high-performing and engaged workforce.
• Model a continuous learning mindset, staying current on process improvement frameworks and advancing leadership skills.

Minimum Qualifications

Education

• * Bachelor's Degree in the field of Healthcare Management, Science, Business Administration, Industrial Engineering, Public Health or related field is required
• * Master's Degree is preferred

Experience

• * A minimum of 9 years of relevant experience is required
• * 10 years in healthcare operations, project management, continuous improvement consulting, or applying lean six sigma tools in a complex organization with three years of experience leading teams or in a management role are preferred.

Certifications

• * Lean Six Sigma Green Belt Certification is required
• * Lean Six Sigma Black Belt Certification is preferred

This position follows a hybrid schedule, requiring four days onsite per week.

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