Remote New

Credit Representative

Brasseler USA
parental leave, 401(k)
United States, Georgia
Jun 07, 2025
Don't just work somewhere, join Brasseler and be a valued team member of a world-class health care organization! Our Culture: Provides a safe and welcoming environment where team members can balance their lives and develop their careers. All people and experiences are valued and respected. Different perspectives are encouraged and lead to better results. This makes us who we are and enables us to be a world-class healthcare organization. All who join us are accountable to this charge. Our Philosophy: Quality products sold with integrity has been the hallmark of Brasseler USA from the beginning. Brasseler USA's strong reputation of providing high quality, clinician endorsed and innovative dental and medical instrumentation nationally has spanned over 40 years. We have been offering a full-range of products made in the USA since 1976. Many of our products are manufactured at our headquarters in Savannah, GA. Explore our career opportunities below to learn more. JOB OVERVIEW: Professionally execute Company's credit and collection activities with outstanding Customer Service of Brasseler USA Retail Customers. This position is responsible for... KEY RESPONSIBILITIES: Initiating contact with assigned Customers and Sales Representatives via telephone, email, and letters to facilitate the collection of past due invoices before aging to 30 days past term while protecting and fostering long-term relationships. (15%) Communicating with other departments and sales representatives on Customer issues or unresolved problems that contribute to delinquent accounts, with objective to facilitate successful resolution. (15%) Handling inbound credit-related calls throughout the day from Customers and Sales Representative as a member of a team of Credit Representatives with goal of one-call resolution for the question or issue. (15%) Supporting time-sensitive priority to resolve credit-hold orders to release for shipment as soon as possible during the day. (15%) Assessing ongoing credit-worthiness of Customers and managing credit terms and limits of accounts to balance risk between shipping new orders and receiving timely payment. (10%) Using enterprise and customer relationship management systems to retrieve, process, and accurately record information regarding contact and activities with Customer involving new orders, collections, payments, and account file maintenance. (10%) Receiving and processing payments from Customers by credit card and check, providing posting and adjustment instructions as required. (10%) Being creative problem-solver for Customer credit and collections-related issues by taking ownership to help identify solutions to problems while protecting Company's fiscal health and long-term Customer relationships. (10%) WORK EXPERIENCE: Minimum five years successful customer service and business to business credit and collections experience. PREFERRED EDUCATION: College degree preferred. KNOWLEDGE, SKILLS & COMPETENCIES: Knowledgeable of company policies, procedures, practices, products & service. Excellent customer service skills, communicating by voice and in writing using English language. Ability to solve problems involving several concrete variables, in limited standardized situations. Proven time management & ability to plan and arrange activities. Ability to maintain confidential and highly sensitive information Ability to work in a team environment Ability to multi-task Establish productive working relationships at multiple levels within the organization Telephone etiquette and negotiation Ability to calculate discounts, proportions and percentages Proficient with typing skills and basic Microsoft Word, Excel, Outlook, and Internet Explorer. Experience with enterprise system like AS/400 preferred WORK SCHEDULE / TRAVEL / PHYSICAL DEMANDS: Individual must be able to work scheduled 40 hours per week and occasional overtime. Normal assigned work schedule will be rotating shifts of 8 hour/day Monday - Friday between the hours of 8am and 6pm. Occasional work schedule until 7pm Monday - Thursday is required. Job demands require long periods of sitting, telephone work, and computer work. Travel typically less than 5%. Office environment. No specific physical demands required. Benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, Generous Time Off, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities. *Benefits may vary by location or status. Henry Scheinis an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.