New

Mechanical Claims Analyst

TEKsystems
$28.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Missouri, Earth City
Jun 07, 2025
Are you an experienced mechanic ready to trade in your tools for a headset-but still want to put your automotive knowledge to work? This is your opportunity to transition from the shop floor to a professional office environment, where your expertise will help drivers and dealerships navigate mechanical claims with confidence. We're looking for a Mechanical Claims Specialist who can combine technical know-how with top-tier customer service to deliver fast, fair, and accurate claim resolutions. What You'll Do * Use your mechanical expertise to evaluate and process vehicle repair claims * Communicate with dealerships, repair shops, and vehicle owners via phone and email * Explain claim decisions clearly and professionally-whether approved, denied, or pending * Guide customers through the claims process, including next steps and documentation * Maintain accurate records using internal systems and claims software * Collaborate with internal teams to ensure a smooth and transparent claims experience * Handle a variety of cases, from impounded vehicles to complex repair authorizations Types of Calls You'll Handle * Dealerships: Confirming whether specific repairs are covered under warranty * Vehicle Owners: Explaining claim decisions and next steps * General Inquiries: Advising customers on how to initiate a claim or get a repair quote What You Bring * 3+ years of hands-on experience as an automotive mechanic or in a related field * Strong understanding of vehicle systems and repair processes * Excellent communication skills-especially over the phone and via email * Customer service experience, with a calm and empathetic approach * Proficiency with Microsoft Office (Outlook, Teams, Word) and CRM systems * Ability to multitask across multiple monitors and software platforms * High school diploma or GED required * ASE certification is a plus * Bilingual (Spanish/English) is a bonus Tools & Tech You Might Use * Salesforce (CRM) * AllData or Mitchell labor guides * Scan tools (a plus, not required) Additional Details * Must be available for a 2-week onsite onboarding training * Occasional Saturday availability required * Must have a quiet home workspace and high-speed internet for remote work Why This Role? * Step into a stable, full-time position with room to grow * Use your mechanical skills in a new, less physically demanding way * Join a team that values fairness, integrity, and customer satisfaction * Enjoy a modern work environment with strong support and training Pay and Benefits The pay range for this position is $28.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Earth City,MO. Application Deadline This position is anticipated to close on Jun 20, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.