Manager, Pet Services Projects & Operations

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.

The Manager, Pet Services Projects & Operations - Grooming & Dog Training plays a key role in executing high-impact initiatives that support the performance, consistency, and scalability of Petco's Grooming and Dog Training services. This role is responsible for managing cross-functional projects, coordinating field implementation efforts, maintaining and improving operational resources, and supporting vendor and supply chain activities. By partnering closely with Field Operations, Training & Education, Product, Maintenance, and Supply Chain teams, the manager ensures service tools, policies, and assets are effectively deployed and adopted across the field. The role also supports pilot programs, field feedback loops, and issue resolution to maintain operational readiness and a consistent partner and customer experience.

This position will report to the Sr. Manager, Pet Services Strategy & Operations

Responsibilities:

• Manage assigned cross-functional projects from planning through execution, including workplans, timelines and stakeholder alignment
• Support pilot programs, product testing, and initiative rollouts in collaboration with Field Ops and Training & Education teams.
• Track project milestones and report on performance metrics to ensure on-time, in-scope delivery.
• Maintain and update service toolkits, SOPs and field-facing resources in support of new and existing programs.
• Coordinate with Field Operations and Store teams to ensure readiness for tool deployment, equipment use and policy adoption.
• Respond to field inquiries and issues related to grooming and dog training operations; escalate as needed.
• Facilitate product trials, supply ordering processes, and vendor communications related to grooming and dog training
• Monitor supply levels and coordinate with supply chain and maintenance to ensure grooming salons have the necessary assets.
• Track salon maintenance issues and coordinate timely resolution to minimize operational downtime and partner disruption.
• Serve as connector between Field Ops, Store Ops, Training & Education, Maintenance and Product teams to ensure successful execution of initiatives.
• Support the Sr. Manager in aligning execution timelines with business priorities and field capacity.

Required Skills:

• 5+ years of experience in pet services, project management or operations support, ideally in grooming, dog training or multi-unit retail
• Strong understanding of grooming operations, service safety standards and field execution dynamics
• Experience managing cross-functional projects, timelines, and vendor relationships
• Effective written and verbal communication skills; ability to influence without authority.
• Detail-oriented with strong organizational, follow-through, and problem-solving capabilities.
• Bachelor's degree or equivalent experience required.

#LI-RF1

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

/ year

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits

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