|
CRI Advantage is seeking an experienced Senior Business Analyst to join our NowAdvantage Managed Services team, supporting ServiceNow solutions for our clients. This remote role offers the opportunity to work closely with clients, developers, and stakeholders to deliver innovative ServiceNow capabilities that drive business value. The Senior Business Analyst will lead requirements gathering, solution design collaboration, and mentorship of ServiceNow developers, while incorporating AI and automation features such as Predictive Intelligence and Virtual Agent. This position requires a consultative approach and experience working in Agile delivery environments.
Duties and Responsibilities
Lead discovery sessions and stakeholder interviews to elicit and document detailed business requirements
Translate requirements into clear user stories with acceptance criteria for Agile development teams
Serve as liaison between clients, business users, and technical developers to ensure alignment and solution quality
Collaborate with development teams on functional design, sprint planning, backlog grooming, and demos
Analyze current business processes and recommend ServiceNow-based optimizations aligned with ITIL and CSDM standards
Identify opportunities to leverage AI and automation capabilities within ServiceNow solutions
Lead or support user acceptance testing (UAT), training, and rollout activities
Maintain comprehensive documentation including process flows, knowledge articles, and change management artifacts
Define KPIs and create dashboards using Performance Analytics to track solution effectiveness
Support platform governance, configuration audits, and compliance efforts
Required Qualifications
Minimum 5 years' experience as a Business Analyst with at least 3 years supporting ServiceNow implementations or managed services
Hands-on experience with ServiceNow modules such as ITSM, ITOM, CMDB, or CSDM
Familiarity with ServiceNow AI/ML features (Virtual Agent, Predictive Intelligence, Document Intelligence)
Strong written and verbal communication skills with the ability to engage multiple stakeholders
Experience working in Agile/Scrum environments and writing actionable user stories
U.S. Citizenship required due to federal client work
Preferred Qualifications
ServiceNow Certified System Administrator (CSA)
Certified ScrumMaster (CSM) or equivalent Agile certification
ITIL v4 Foundation certification
Experience with ServiceNow Discovery, SAM/HAM, or domain-separated instances
Knowledge of responsible AI practices and data governance
If you're passionate about leveraging your business analysis expertise to deliver cutting-edge ServiceNow solutions and want to grow your career in a dynamic environment, apply today to join CRI Advantage!
|
CRI Advantage
$80,000.00 - $130,000.00 / yr
Jun 12, 2025