Residential Services Coordinator

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It's located in one of the world's safest and most economically vibrant communities and is Orange County's second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

To learn more about UC Irvine, visit www.uci.edu.

Student Housing is a self-funded, large and complex campus department consisting of 6 housing communities and 3 support units, with more than 300 staff employees, 300-400 student employees and an annual operating budget of $120 million. Student Housing provides housing for approximately 9,000 undergraduates, graduate students and their families in over 250 buildings and approximately 3.3 million sq. ft.

Currently, Student Housing houses 51% of UCI's enrolled students (in conjunction with American Campus Communities, UCI's 3rd party housing partner) with a goal of housing 60% as part of the campus Long Range Development Plan (LRDP). Student Housing also provides maintenance and repair services to student residents.

Under the general supervision of the Associate Director of Residential Services, the incumbent serves as the primary administrative staff member responsible for the operations of the housing office and other Mesa Court public facilities including the Community Center and reservable spaces. The incumbent will supervise front desk student staff including hiring, training, supervision and evaluation of approximately 30 casual employees; maintain and upgrade office equipment, and coordinate services with appropriate vendors. This position includes heavy client relations with a diverse group of students, campus partners and external constituents and will analyze service trends and requests and make recommendations for process improvements. Other duties include oversight of assignments with the room change process, contract terminations, reservations, providing backup support for the other community Residential Services Coordinators, and completing special projects/assignments as needed.

The initial assignment is in Mesa Court; however, staff may be shifted to other areas in Student Housing to meet the business needs of the department.

Required:

• Thorough knowledge in administrative procedures and processes including word processing, spreadsheet and database applications. Proficiency in Microsoft Office 365, particularly Microsoft Excel, Microsoft Outlook, and Adobe Acrobat.
• Requires good verbal and written communication skills, active listening, critical thinking, multi-task and time management skills.
• Requires interpersonal and work leadership skills to provide guidance to other nonexempt personnel.
• Ability to interact positively and communicate effectively with a diverse group of students, faculty, staff, and visitors to campus.
• Skills to compose memos, letters, reports, and presentations using standard business formats.
• Experience managing multiple projects at one time.
• Demonstrate experience developing, using and maintaining office procedures.
• Ability to maintain confidentiality of records and information.
• Skill in working as part of a team and collaborating closely with co-workers on a variety of interdependent functions.
• Proficiency in analysis tools, models, and methods.
• Ability to learn new software programs.
• Skills to maintain organized electronic and hard copy files.
• Knowledge of PC hardware and computer peripherals. Skill to troubleshoot system problems. Skill to install and upgrade software. Willingness to learn new applications and systems.
• Ability to identify areas for process improvement and make recommendations to improve efficiency and/or service level.
• Personal skills to maintain diplomacy, confidentiality, and professional conduct.
• Demonstrated ability to independently complete detailed tasks and manage projects.
• Bilingual oral and written communication skills (English and Spanish, Chinese, Korean or Vietnamese).
• Demonstrate experience in using Adobe Acrobat, Illustrator, Photoshop and/or similar software.
• Knowledge of Student Housing, university and community resources, systems and services. Knowledge of University policies and procedures.
• Bachelor's degree in related area and / or equivalent experience / training.

Preferred:

• A minimum of 1 year of experience Administrative office experience

Special Conditions:

• Occasional weekend/evenings for opening and closing of residence halls.
• Must undergo a DOJ background check including LiveScan fingerprinting.
• Must be willing to return to work in case of disaster.

Total Compensation

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

The expected pay range for this recruitment is $28.49- $31.92 (Hourly).

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu.