Salesforce Software Engineer II

This is a remote role that may only be hired in the following locations: NC, NH, FL, AZ. TX

This position is responsible for continually improve and enhance the Salesforce platform. Works with Salesforce Platform, Salesforce Lightning, and Salesforce Security. Analyzes project objectives, creates customer workflows, and troubleshoots errors

• Utilities Salesforce programming to include custom user Interface development, including Visualforce pages/Lightning pages, and Lightning Web Components.
• Develops Apex (classes and triggers), Visualforce, (based on specific requirements) to extend Salesforce in order to support business requirements,
• Uses Salesforce automation tools such as Flows, Process Builder, Workflows, Einstein Orchestrator
• Performs Salesforce Integration.
• Uses Salesforce APIs to integrate with other systems used in the organization.
• Integrates and maintains business applications to Salesforce, such as DocuSign.
• Collaborates with IT / Developers for other systems in order to integrate across the business.
• Adheres to Salesforce best practices, maintain code documentation, and write/maintain test classes for all custom development
• Takes ownership of release cycles to implement and deploy new/updates to existing applications and codes. * Uses DevOps tools such as Copado.
• Resolves challenging technical case support issues for internal users by understanding user requests, triaging solutions for the team, and solving problems independently.
• Remains current with Salesforce technologies and best practices.
• Creates and executes unit, integration and user acceptance test plans, including use cases and test data

Bachelor's Degree and 2 years of experience in Application software programming OR High School Diploma or GED and 6 years of experience in Application software programming

Preferred:

Experience managing Salesforce Data to include knowledge of SOQL or SQL and a minimum of 6 months of exposure to the Salesforce.com APEX data loader. Salesforce Developer

Extensive knowledge of Service Cloud, Experience Cloud, Apex, VisualForce, Lightning Web Components, Force.com tools, and applications.

Lightning Components using the Lightning Design System framework, Apex, Apex data loader, and declarative platform tools. (Process Builder, Visual Workflow, Lightning App Builder, etc.).

Knowledge and experience with Dell Boomi and Salesforce Integration a plus.

Skill in:

• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and creative problem-solving abilities.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Ability to work in a team-oriented, collaborative environment.

Licenses and Certifications: Preferred Credentials:

- Salesforce Platform App Builder Certification

- Salesforce Platform Developer I Certification

- Salesforce Lightning Component Framework Specialist (Trailhead Super Badge)

- Salesforce Lightning Experience Specialist (Trailhead Super Badge)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.