Manager, Clinical Operations

Career-defining. Life-changing.

At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

JOB OVERVIEW:
A Manager in Clinical Operations is responsible for overseeing the day-to-day management of the cardiac technician staff and ensuring the efficient operation of the Clinical service line at iRhythm. This role encompasses production management, quality assurance, direct staff supervision, staff development, and strategic contributions to the company's operational goals that align with our core values.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Administer the day-to-day activities of the Clinical Operations service line, ensuring high-quality patient care and compliance with regulatory standards.

Team Management

• Manage daily operations of the cardiac technician staff, ensuring team performance meets department production, quality, and operational standards.
• Monitor staff performance, providing coaching, guidance, and recognition to foster a high-performance culture.
• Facilitate employee performance and corrective action processes, partnering with Human Resources and senior leadership to ensure timely resolution.
• Maintain team staffing via headcount management and collaborate with Talent Acquisition on all recruiting efforts.
• Track and evaluate staff performance metrics, recommending and implementing process improvements to meet or exceed quality and efficiency goals.
• Collaborate with Human Resources and senior leadership to assess staff performance and conduct formal performance reviews.
• Facilitate ongoing staff development by coordinating continuous education with clinical training teams to meet performance and quality standards.

Operations Leadership

• Oversee team budget, managing resources and additional hours required to achieve targets.
• Provide feedback and assist with process improvements aimed at enhancing operational efficiency.
• Manage production queues and troubleshoot operational issues to ensure departmental goals align with budgetary expectations.
• Contribute to strategic planning and leadership initiatives, working closely with management to achieve long-term goals.
• Ensure adherence to Department Operations Policies (DOP) and Procedures, as well as all corporate policies.
• Collaborate on cross-functional teams to support company-wide goals and initiatives, ensuring alignment with clinical, operational, and leadership teams.

Quality and Compliance

• Assist in planning, coordinating, and implementing quality management and improvement programs for the Clinical Operations service line.
• Ensure compliance with state and federal regulations.
• Collaborate with established committees to maintain and update current policies to reflect best practices.

Account Support

• Exhibit strong customer service and communication skills in providing effective account support.
• Assist with processing patient reports as needed and compiling production records for investigative review and account servicing.

EXPERIENCE:

• A minimum of 2 years of supervisory experience in a production environment, preferably within cardiac monitoring or a related field
• Experience in employee development, clinical coaching, and quality assurance processes

EDUCATION & CERTIFICATIONS:

• BSN, BS in a related field, or equivalent experience; Current valid RN licensure (IL or CA), paramedic/EMT-P license, or CCT certification, or ability to achieve certification within 120 days of hire

KNOWLEDGE, SKILLS & ABILITIES:

• Strategic, big-picture thinker with excellent organizational skills, adaptable to shifting priorities while maintaining attention to detail and commitment to high-quality patient care.
• Skilled problem solver with strong critical thinking abilities, capable of assessing issues and implementing effective solutions.
• Highly adaptable in a rapidly evolving environment, with a focus on continuous improvement and professional growth.
• Effective communicator with strong verbal and written skills, able to lead and motivate teams in high-pressure situations.
• Exposure to EKG rhythms, arrhythmias, and rhythm disturbances preferred.
• Proficient in MS Office applications (Outlook, Word, PowerPoint, Excel, Teams) at an intermediate level.

WORKING ENVIRONMENT / PHYSICAL DEMANDS:

• Must be able to work under pressure and manage tight deadlines.
• Ability to adapt to a fast-paced, evolving work environment.
• Willingness to attend off-site leadership events and participate in professional development activities.
• Ability to attend the local IDTF in person to support staff and handle escalation issues as required by business needs.

FLSA - NonExempt

#LI-JR1

Location:

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.

For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121