Laboratory Liaison

As a Laboratory Liaison at IDEXX BioAnalytics, you will be a key contributor at one of the largest veterinary diagnostic companies in the world. This role is best suited to organized, passionate communicators who strive to help others. You will perform customer support and lab operations duties that help serve professionals in the global biomedical and life science fields. You will join a fast-paced work environment that encourages teamwork and quality and offers opportunities for personal growth. This is a full-time role with competitive benefits.

IDEXX BioAnalytics, Inc., a division of IDEXX is a leader in diagnostic testing for both the biomedical and life science market. IDEXX BioAnalytics' scientific expertise takes a novel approach to the discovery of new diagnostic tests that supplement a robust portfolio of products and services. We partner with Pharma, Biotech, and Academia (the scientific community) to improve animal and human health.

What can you expect?

You will act as a liaison between internal and external customers. You will be responsible for accessioning and preparing cases for lab processing, resolving case discrepancies, answering customer questions, and ensuring customer satisfaction. You will be part of a crew where teamwork is important. You can expect to specialize in the following areas:

* Accessioning cases and ensuring accurate testing is entered into our records system

* Receiving and sorting sample specimens

* Distributing samples to labs for processing

* Providing excellent customer support

* Resolving case/sample issues

* Archiving resulted case paperwork

* Fulfilling supply shipments

What do you need to succeed?

* You possess a bachelor's degree, in a scientific discipline or business (preferred).

* You have at least 2 years' of laboratory and/or administrative experience (preferred).

* You have high quality customer facing inter-personal skills with an ability to maintain good customer relationships.

* You're organized with ability to prioritize and multi-task in a fast-paced environment, with great attention to detail.

* You have clear and effective communication skills, both verbal and written, including ability to communicate complex issues in a professional, positive, friendly, and understandable manner.

* You can leverage reasoning and analytical skills to resolve issues and have the ability to learn quickly and apply skills and abilities to a variety of interactions.

* You're positive, can-do attitude makes easy transition to work independently and as part of a team.

* You have good computer skills and knowledge including Microsoft Office and are able to follow Standard Operating Procedures (SOP) as appropriate.

* Able to meet the physical requirements that go with working in a normal office and laboratory environment - standing and sitting for extended periods of time, phone & computer use, extended reach, lifting up to 50lb, and specific vision ability - close, color, depth perception, and ability to adjust focus.

* This role may require personal protective equipment when potential biohazards are present.

What You Can Expect From Us:

• Hourly rates targeting $20-22/hour

• Opportunity for annual cash bonus and merit pay increase consideration

• Health / Dental / Vision Benefits Day - One

• 5% matching 401k

• On the job training and career advancement opportunities

• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!

• Opportunity to do meaningful work where you positively impact the lives of people and pets all over the world

Schedule:

* This is a full-time day shift position with hours Monday - Friday 8:00 am - 5:00 pm.

* Reliable and dependable attendance is an essential function of the position. Adherence to attendance-related policies and expectations is critical to this position. Extended hours may be required from time to time.