Technical Program Manager

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

We are seeking an experienced Technical Program Manager(TPM)to join Supermicro IT Department. This role will be responsible for coordinating and overseeing all IT-related projects, ensuring seamless execution across IT Operation Management(ITOM),IT Asset Management(ITAM),and IT Service Management(ITSM). The ideal candidate will have a proven track record in technical program management, excellent communication skills, and the ability to align IT initiatives with organizational objectives.

• Program Planning and Execution: Lead the planning, scheduling, and execution of IT projects, including infrastructure upgrades, data center migrations, application deployments, cybersecurity enhancements, surveillance system implementations, building access integrations, and ITOM/ITAM/ITSM process improvements.
• Stakeholder Coordination: Collaborate with cross-functional teams, including IT operations, cybersecurity, facilities, and external vendors, to define project scope, objectives, and deliverables while ensuring alignment with business goals.
• Resource Management: Allocate and manage resources, including personnel, budgets, and technology assets, to ensure projects are delivered on time and within budget.
• Process Optimization: Drive the adoption of best practices in project management methodologies (e.g., Agile, Waterfall, or hybrid) to improve efficiency and outcomes across IT initiatives.
• Reporting and Documentation: Provide regular project status updates to senior leadership, maintain comprehensive project documentation, and ensure compliance with IT governance and regulatory requirements.
• IT Services and Helpdesk: Manage projects to enhance IT service delivery, including the implementation and optimization of helpdesk systems(e.g., ServiceNow, SolarWinds). Oversee initiatives to reduce ticket resolution times, improve first-call resolution rates, and integrate AI-driven chatbots for all tiers support. Ensure helpdesk processes align with ITIL frameworks for incident, problem, and change management.
• Training Programs: Develop and manage IT training programs for employees, including cybersecurity awareness(phishing prevention, password management),end-user training for new applications. Coordinate with third-party training providers and implement learning management systems (e.g., Absorb, Cornerstone) to track completion and measure training effectiveness.
• Mobile Device Management(MDM):Lead projects to implement and manage MDM solutions such as Jamf Pro for Apple devices and Microsoft Intune for cross-platform device management. Oversee the configuration of policies for device enrollment, application deployment, security compliance(e.g., encryption, remote wipe),and BYOD(Bring Your Own Device) support. Ensure seamless integration with existing IT systems, such as Active Directory or Microsoft Endpoint Manager
• Continuous Improvement: Evaluate project outcomes to identify lessons learned and implement improvements for future IT projects.

• Experience: Minimum of 5 ~7 years of experience in technical project management, with a focus on IT infrastructure, data centers, applications, cybersecurity, or related fields.
• Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. A Master's degree or PMP certification is a plus.
• Technical Knowledge: Strong understanding of IT infrastructure (networks, servers, cloud), data center operations, application development/deployment, cybersecurity frameworks, surveillance systems, building access technologies, ITOM,ITAM, and ITSM platforms(e.g., ServiceNow, BMC Remedy).
• Project Management Skills: Proficiency in project management methodologies (Agile, Waterfall, Scrum) and tools (e.g., MS Project, Jira, Trello).
• Leadership and Communication: Exceptional leadership, interpersonal, and communication skills to manage diverse teams and present complex technical concepts to non-technical stakeholders.
• Problem-Solving: Proven ability to troubleshoot issues, manage conflicting priorities, and deliver solutions in high-pressure environments.
• Certifications: Preferred certifications include PMP, ITIL, CompTIA Project+, or equivalent.

$130,000 - $145,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.