Loyalty & Personalisation Consulting Director
 dunnhumby | |
 United States, Ohio, Cincinnati | |
 Jun 27, 2025 | |
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dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. Loyalty & Personalisation Senior Consulting Director, Americas
Location: USA (Cincinnati, Miami or New York)
We are looking forLoyalty & Personalisation Senior Consulting Director, Americasto Partner with Sales and Client teams, understanding new and existing client needs, support new business and existing client account development and sell in relevant and compelling Client Value Propositions
What we expect from you
* Minimum of 15-20 years total work experience
* Speaks Spanish as the role will cover NAM and LATAM * Experience in designing loyalty, personalisation and CRM strategies & propositions for retailers, with proven experience in i) design thinking & service design methods, ii) outside-in analysis (quant/qual) and iii) applying data science methods to large client data sets
* Proven experience of managing a live portfolio of consulting projects, running in parallel, across a number of clients
* Experience in driving new business development and sales while concurrently overseeing live projects and practice development
* Proven experience of practice leadership and development for 'knowledge' workers - hiring, retention, skill & knowledge development, proposition development, business development (etc) continuously raising the bar on quality and maintaining a competitive edge over the competition as the market evolves
* Tenure at a 'big tech' software vendor that provides AI-powered loyalty, personalisation and CRM software and services, serving retailers, working at the junction of customer value creation, business development and product
* Tenure at a tier 1 strategy consultancy with experience in creating data-enabled commercial strategies for retailers, with an emphasis on loyalty, personalisation and CRM
* In depth knowledge of modern AI capabilities and their commercial application to retailers to boost customer loyalty through loyalty programmes, personalisation and CRM
* Extensive experience working with C-suite and E/SVPs at retailers in both i) sales/business development and ii) value creation assignments in the context of supporting data and AI-based commercial strategies
* Extensive experience of researching and publishing provocative Thought Leadership and participating at conferences as a guest speaker and panellist
What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here) | |