New 
Student Services Specialist
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Chandler | |
 Jul 01, 2025 | |
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Student Services Specialist Job ID: 321394 Location: Chandler-Gilbert Comm College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $19.17-$23.99/per hour DOE Grade 109 Work Schedule Monday: 9:00 AM - 6:00 PM Tuesday - Friday: 8:00 AM - 5:00 PM Evenings and weekends may be required. Summer Hours: Monday - Thursday: 7:00 AM - 6:00 PM Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: * Nationwide Medical, Dental, and Vision Coverage * Paid Time Off: Vacation, Sick Leave, and Personal Time * 20 Paid Observed Holidays * Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage * Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions * Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) * Tuition Reimbursement for employees and dependents * Annual Professional Development Funding * Flexible Work Schedules Employee Health & Wellness Programs: * District-Wide Wellness Program with Workshops and Webinars * Monthly Health & Wellness Calendar and Newsletter * Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs * Employee Assistance Program (EAP) * Sight-On-Site Eye Care Services * Mobile On-Site Mammography Screenings * Pre-Retirement Planning Events * Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary This Student Services Specialist plays a key role in supporting enrollment processes for students under the age of 18, with responsibilities spanning admissions, records, registration, and other enrollment-related functions. Based in a dynamic, fast-paced enrollment center, this position delivers comprehensive support in admissions, records, recruitment, and enrollment to both current and prospective high school students. Exceptional customer service is provided across multiple communication platforms, including in-person, phone, text, email, and on-site at partner high schools. The ideal candidate is committed to reducing barriers for students and demonstrates excellence in service, inclusion, integrity, and the ability to work independently to achieve departmental goals. This role requires regular interaction with a diverse group of stakeholders, including high school instructors, students, parents, administrators, and college faculty, in support of the college's dual enrollment program. The specialist will provide wraparound services to partner high schools and contribute to the overall coordination and success of Early College Programs. This position is part of the Early College Programs team and reports to Enrollment Services within the Division of Student Affairs. It will also support additional Early College initiatives as needed. Essential Functions 40% - Coordinate, implement, and evaluate Dual Enrollment services for partner high schools. Provide support to current and prospective students, parents, and school administrators through various communication channels, including in-person, virtual/online, phone, chat, and email. Assist with the full enrollment process-admissions, placement testing, registration, financial aid, and fiscal functions-while collaborating with Enrollment Services departments and High School College Advisors to resolve application and submission issues. 30% - Perform general office duties, including answering phone calls, responding to emails and text messages, creating outreach materials, and preparing and maintaining reports and spreadsheets (e.g., certificate and degree check sheets). 20% - Assist in the development and delivery of Dual Enrollment program resources, presentations, correspondence, and promotional materials. Engage with diverse audiences in both small and large group settings. 10% - Perform other duties as assigned, commensurate with the grade of the position. Minimum Qualifications Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications 1. Bachelor's degree from a regionally accredited institution. 2. One (1) year of experience working in an educational environment providing customer service in higher education. 3. Customer service experience with a high degree of contact in-person, telephone, and/or e-mail. 4. Experience working in student information systems. (SIS or Peoplesoft) 5. Experience presenting information and responding to questions from students, parents, employees, and the general public in one-on-one and/or group situations. 6. Experience working with students and parents from various backgrounds Special Working Conditions * Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://maricopa.edu/legal/rmi/vehicle.htm#requirement * Will be required to work at multiple sites or locations. * Will require some travel around the district * Will require some evenings or weekends * Will require prolonged periods of viewing a computer screen * Will be required to lift or carry up to 25lbs How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Apply on or before July 13, 2025 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321394&PostingSeq=1 jeid-e85372dd5ea769469d9f4fd9f73d4b20 | |