Office Hours Telephone Triage Nurse

SHIFT:

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Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

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CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. We strongly encourage candidates of all races, colors, ethnicities, religions, perspectives, sexes, backgrounds, and lived experiences to apply.

A Brief Overview

Children's Hospital of Philadelphia is seeking a part time Office Hours Telephone Triage Nurse. This position will be Monday-Friday and will require a Saturday shift every third weekend. The shift will be dependent upon the operational need.

Hiring manager prefers previous and/or current telephone triage experience, knowledge or Barton Schmitt Telephone Triage Protocols and Primary Care experience.

Practices at the level of a competent to proficient practitioner of nursing. The nurse at this level demonstrates competence in telehealth nursing and in caring for patients with a wide variety of health issues in compliance with enterprise and department policies and procedures. He/she utilizes critical thinking and evidence based telephone triage protocols to provide safe nursing guidance to the general pediatric population. In addition, demonstrates clinical leadership skills through contribution to standards of care and unit goals. Serves as a role model for other staff and a preceptor for new employees and participates in endeavors to increase nursing knowledge. He/She assists the Manager with administrative issues which affect the clinical practices within the office as well as comply with the administrative policies and clinical protocols as outlined in policy and procedure manual. This position reports to the Office Hours Nurse Triage Department Clinical Supervisor and Nurse Manager.

What you will do

• Nursing Practice
• Follows the Nursing Process and to deliver safe telephone triage care: assessment, planning, implementation and evaluation
• Collects and synthesizes complex assessment data and uses critical thinking skills to best determine most appropriate protocol and disposition
• Develops a plan of care
• Communicates and collaborates with families/caregivers on plan of care and ensures understanding and compliance
• Documentation reflects all aspects of telephone encounters
• Collaborates with the PCP and other healthcare providers as necessary
• Professionalism/Leadership
• Role models appearance and behaviors that promote a positive image of Nursing.
• Role models how to interact with parents/patients and colleagues with respect and dignity.
• Role models professionalism and teamwork
• Facilitates and promotes change in the unit environment.
• Leads unit improvements and measures outcomes.
• Assures that staff incorporates professional standards of practice and regulatory requirements into nursing care provided.
• Follows hospital policies regarding HIPAA and privacy as applicable to the home office
• Research
• Reads, analyzes and synthesizes nursing and other scholarly articles and research studies; shares knowledge with unit staff in a formal format.
• With assistance applies research findings to clinical practice.
• Seeks opportunities to participate in research studies or answer simple research question.
• Learning
• Identify learning needs of self and others and assists in the development of a learning plan.
• Applies education and training from departmental in-services and external sources to enhance Nursing practice.
• Assist in developing and utilizes patient education materials relevant to patient population
• Participates in development/ presentation of staff education programs geared to meet unit and select departmental needs.
• Demonstrates health care informatics competency in order to manage patient care
• Information literacy, including the effective use of the intranet and internet to find electronic resources for patient care, nursing practice and evidence-based decision-making;
• Information management skills, including the effective use of the electronic health record and clinical information systems, the ability to collect clinical data using quality tools and the ability to discuss, evaluate and analyze outcome data presented in charts and tables.
• Resource Management
• Participates in promoting quality, efficient and cost effective care.
• Monitors own usage of supplies and equipment/identify opportunities for improvement and makes recommendations.
• Manages own time to accomplish direct/indirect care in a cost efficient manner.

Education Qualifications

• Technical Diploma Nursing - Required
• Bachelor's Degree Nursing - Preferred

Experience Qualifications

• At least two (2) years registered nursing experience - Required
• Experience in Pediatrics, telephone triage, use of Barton Schmitt Telephone Triage Protocols - Preferred

Skills and Abilities

• Basic use of a computer (mouse, keyboard, printer, USB ports). (Required proficiency)
• Basic use of Microsoft Office (Word processing, spreadsheets, presentations and Skype). (Preferred proficiency)
• Web browsing, intranet search, document access. (Required proficiency)
• Use of shared network file space. (Preferred proficiency)
• Navigation and use of clinical communication systems. (Required proficiency)
• Determines the nature and extent of clinical information needed and uses the appropriate technology to access it. (Required proficiency)
• Accesses needed information effectively and efficiently. (Required proficiency)
• Evaluates information and its sources critically and appropriately incorporates it into clinical practice. (Required proficiency)
• Evaluates outcomes of the use of information. (Required proficiency)
• Navigation of the electronic health record system. (Required proficiency)
• Ability to locate and review specific patient data in various clinical information systems. (Required proficiency)
• Effectively uses clinical decision support tools. (Required proficiency)
• Understands policies and procedures, confidentiality, security, and privacy regulations regarding the use of clinical information systems. (Required proficiency)
• Ability to collect clinical data using quality improvement tools. (Preferred proficiency)

Licenses and Certifications

• Registered Nurse (New Jersey) - New Jersey State Licensing Board - upon hire - Required and
• Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, professionals working onsite-at any CHOP location, for any portion of time-must be vaccinated for COVID-19. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.