Credit Advisor I

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Credit Advisor I mitigates risk for the institution by assisting students in resolving past due balances owed to the university. The Credit Advisor I works an assigned case load and works as part of a team to achieve these goals.

This is a remote friendly position (#LI-Remote). You will report to the Team Lead of Credit and Collections

What you'll do:

• You will help us manage processes related to the collection of past due accounts by phone outreach and email; this will include counseling students and parents on alternative ways to pay current and past due balances and setting up payment plans.
• You will help us manage the integrity of student accounts for accuracy of charges, payments and related communications.
• You will assess creditworthiness and student situations, approve payment arrangements, and communicate denial of extension of credit when necessary.
• You will manage student information system for placement and removal of financial holds and restrictions based on payment statuses and other relevant factors.
• You will resolve service issues for us by using all available resources.
• You will understand and act following SNHU culture and core values in all actions and interactions.
• You will work as a member of a team with a willingness to support the success of the team.
• You will demonstrate ability to take on new or modified activities as changes impact job requirements and assigned tasks.
• Other responsibilities as assigned. Job duties and responsibilities can change at any time, with or without notice.

What we're looking for:

• High School or GED with 1+ years of work experience in related field (e.g., credit and collections, law or justice studies, risk management, student affairs.)
• Strong verbal and written skills over phone and email.
• Conflict management and ability to de-escalate.
• Technical skills including (Word, Excel (can maintain complex spreadsheets), Outlook).
• Experience working in collaboration with others to meet goals.
• This role requires you to be available to work nights and weekends.

Anticipated Start Date: Tuesday, 09/02/2025

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources