IT Support Specialist (BUS TCHL SUPP ANL 2 TX)

Under direction of the Information & Educational Technology Desktop Services (IETDS) supervisor and team leads, the IT Support Specialist provides second-tier computer workstation and IT services support onsite at Aggie Square. Provide support for computer hardware and peripherals, Windows and macOS operating systems, application software, AV equipment and IT services as well as troubleshoot hardware, software and network connectivity issues. This position assists in the management of Windows and Mac workstations such as planning, building, initializing, and updating workstations as new releases, upgrades, patches, and hotxes become available and approved. Creating, maintaining, and following documented procedures. Congure workstations to match department or unit specic congurations and to comply with campus security policies. Also, maintain hardware and software asset management data in accordance with policies and procedures, assist with computer warranty repairs, and coordinate computer disposal in accordance with University and department timelines, standards, and guidelines. The Specialist also supports classroom technology infrastructure including video conferencing tools, projectors and instructional software, ensuring seamless operations and timely resolution to avoid learning disruptions. This position demands a high degree of integrity and exceptional customer service skills supporting desktop systems and applications used by UCD staff and faculty.

Candidates must already possess authorization to work in the United States to be considered.

In-State Only

To see IET job postings, please visit https://iet.ucdavis.edu/jobs

Apply By Date: July 22, 2025 at 11:59pm

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in related area and / or equivalent experience / training.
• Experience to provide technical support for current versions of Microsoft Oce Adobe Acrobat.
• Experience to provide support for wired and wireless networks.
• Experience to provide end-user support for Microsoft Exchange services, and support for current Microsoft Outlook and mobile Microsoft Exchange clients.
• Experience to provide support for Microsoft Active Directory and Group Policy Objects.
• Knowledge of and ability to provide technical support for physical and logical disk management, data encryption, printer and other device drivers, peripheral connection technologies and devices that use USB, FireWire, serial, parallel, and Thunderbolt; numerous email clients, web browsers, and software programs and packages.

Preferred Qualifications

• Experience assimilating technical concepts, terms and material, and explaining this material to nontechnical clients at various levels of an organization.
• Experience to deploy, maintain, and support workstations using Microsoft Deployment Toolkit and Jamf Pro.
• Experience to deploy, maintain, and monitor hardware and software assets with BigFix.
• Knowledge of the OSI 7-layer model and its application to IP networking.Knowledge of the ITIL Incident Management, Problem Management, and Service Request Fulfillment concepts.

Key Responsibilities

• 50% - Audiovisual, Computer Workstation & IT Services Support
• 25% - Computer Workstation Lifecycle Management
• 15% - System Administration
• 10% - Asset Management & Special Projects

Department Overview

This is a position providing workstation ,classroom technology support, systems administration, and network administration to IET and campus clients at Aggie Square on the UC Davis Sacramento campus.

POSITION INFORMATION

• Salary or Pay Range: $31.05 - $50.31/hour
• Salary Frequency: Bi-Weekly
• Salary Grade: 159
• UC Job Title: BUS TCHL SUPP ANL 2 TX
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100%
• Shift (Work Schedule): M-F, 8-5pm. Other hours may be required.
• Location: UC Davis Sacramento Campus/On-Site
• Union Representation: Yes - TX
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Operating motor vehicles and/or equipment - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Frequent 3 to 6 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Due to the mission-critical services provided by this department, this position may work hours other than M-F 8-5, especially in response to system problems. Shift reassignments may occur to meet operational needs. Must be routinely on call as required and carry cell phone. Work in a busy oce environment with frequent interruptions. Occasional travel between campus and off-campus locations is required. Position requires reaching and working with equipment mounted in computer racks. The holder of this position will work with equipment that may be located anywhere from oor level to the top of 7' high server racks. Read computer screens for extended periods of time. Work occasional overtime on short notice. Use computer equipment for extended periods. Work with clients via telephone for extended periods of time. Vacation is restricted during peak work periods. Adhere to workplace safety practices, read information communicated about workplace safety, complete required safety training on time, report any workplace safety issues promptly to their supervisor or the designated safety coordinator.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• N/A

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks

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