Remote New

Senior Manager, Account Management

Evolve Vacation Rental
$141,000 to $184,000
parental leave, sick time, 401(k)
United States
Jul 11, 2025
At Evolve, we're on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability-working together to create exceptional experiences for our owners and guests. Whether solving big challenges, delivering outstanding results, or celebrating wins, we approach every day with purpose and passion. If you're ready to join a mission-driven company where every teammate has the opportunity to thrive, Evolve might just be the place for you. What you'll do Lead and mentor a team of managers and staff, providing guidance, support, and professional development opportunities. This involves setting clear expectations, holding team members accountable, and fostering a collaborative and inclusive work environment. Own the homeowner-controlled performance levers, such as calendar availability, minimum rates, and minimum stays, to maximize owner success. This entails developing a strategic vision for optimizing these levers and leading cross-functional efforts to ensure effective execution. Ensure proper optimization, service, and communication strategies are implemented by collaborating with Revenue Management, Sales, Support, Marketing, Analytics, and Product teams. Promote a culture of hospitality when addressing homeowners' performance concerns, and proactively communicate with them regarding performance and optimization actions. Align with the Sales & Support and Revenue Management teams to ensure that service levels and processes provide an exceptional experience for homeowners. Develop a strategy to offer customized consultations to homeowners with concerns about their performance. Collaborate across departments to foster teamwork, while providing leadership to develop effective communication strategies and initiatives that educate homeowners on current market conditions and their potential impact on property listings. Identify opportunities to derive insights from data and new tools by establishing team goals and KPIs, and optimizing team performance in alignment with the broader Account Management team. Define a clear standard of success for the team and ensure it is effectively represented in high-stakes organizational interactions, including monthly business reviews and cross-functional meetings. This involves strongly advocating for the team's goals and priorities and communicating them to relevant stakeholders. Collaborate on headcount planning, recruitment, and retention processes for the team. Develop and implement strategies to build and maintain client relationships, drive revenue growth, and ensure client satisfaction. What makes you a great fit 8+ years of business performance improvement experience with a focus on driving performance and profitability 5+ years of people leadership experience with successful experience developing and multiplying leaders Experience providing world-class service through consultation, providing value to clients Proven track record of working cross-functionally A strong people leader with the ability to get teammates to elevate their thinking through your natural ability to motivate and excel team performance and skillset Excellent communication skills with the ability to effectively present to senior leadership and frontline teammates Proven success leading the development of customer-facing communication aimed at building trust and confidence Resourceful, with a curiosity to solve problems and create new solutions Self-motivated - you don't look for direction, you make it happen Prior experience in the travel & tourism industry or real estate technology space is a plus Compensation For this role our salary range is $141,000 to $184,000, depending on relevant experience. This role will also be eligible to receive a variable annual bonus based on both company and individual performance. Location All Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii. Some positions may also have restrictions based on compensation in the following states: California, Maryland, New York, Pennsylvania, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both! If you're planning to move soon, please let us know, and we'll be happy to review your application again. California Applicant Privacy Policy \| Evolve How we reward Evolvers We're intentional about offering benefits that empower every Evolver to thrive both professionally and personally because they're more than perks-they're investments in our customer-obsessed, high-performing team. We believe in treating others as they want to be treated, providing benefits that deliver real value, and challenging the status quo to meet the diverse needs of our team. Whether it's helping you take care of your health, plan for the future, or celebrate life's milestones, our offerings are designed to support you every step of the way. Financial Wellness: Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match. Family Support: 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage. Health & Wellness: Comprehensive medical, dental, and vision plans (100% employer-paid for individual enrollment), 10 free mental health visits, and pet insurance. Time to Recharge: Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you. Travel Perks: Annual Evolve travel credit after one year and discounts on stays at all Evolve properties. Growth Opportunities: World-class onboarding programs, learning, and development resources to help you grow your impact. Connection: Employee Resource Groups celebrating our diverse communities at Evolve. How we work together With our core values as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We've cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we're excited to see what you'll bring as your authentic self. Still curious about who we are and what we do? Read more about our business and our culture at evolve.com. EEO At Evolve, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions. If you have a disability or special need that requires accommodation at any point in the hiring process, please let your recruiter know.