Job Title: Licensing Renewal Coordinator/ Customer Service (Review License applications)
Pay Rate: $22.00/hr. on W2 without benefits
Location: 311 W Washington St., Ste 103, Indianapolis, IN 46204
Duration: 5+ months
Must Have:
- Call center/ Customer service Experience.
- Experience in the insurance industry.
- Experience in reviewing licenses or applications.
Role & Responsibilities:
- The Licensing Renewal Coordinator ls charged with the responsibility of maintaining state compliance with the laws, rules, policies, and procedures of renewal and reinstatement licensing of resident and non-resident insurance producers (agents/brokers) and consultants, and resident and non-resident Insurance agencies.
- The position accepts and reviews license renewal and reinstatement applications, including any civil, criminal, or administrative background documents, and makes determinations as to a candidate's eligibility for renewal of a license as governed by the laws, rules, and policies of the state.
- The position works with the IDOI Enforcement Division, Vertafore/Sircon, NIPR, Client, and other state departments of Insurance in verifying possible disqualifications on an individual's or firm's record.
- The position also utilizes My Case in, gov, NIPR Attachments Warehouse, I-Site, Slrcon for States, e-PAL, INBlz, Client Broker Check, and other databases when reviewing renewal applications.
- The position processes license reinstatement waiver forms needed for producers to take the IDOI Laws & Regulations exam as a part of reinstating an expired license within one year of the license expiring.
- The position advises candidates on the reinstatement process and requirements and tracks a candidate's reinstatement progress. The position maintains the IDOI licensing renewal and reinstatement web pages at www.ln.gov/idoi.
- The position works with system vendors, such as Vertafore/Slrcon and NIPR, in troubleshooting system errors, addressing insurance producer, consultant, or agency renewal/reinstatement concerns, and implementing system or process improvements.
- The position also manages all communications with Internal and external stakeholders regarding producer, consultant, and agency licensing renewal/reinstatement questions, concerns, or Initiatives. The position coordinates with and assists the Education Coordinator with the processing of continuing education (CE) due-date extension forms and CE retirement exemption forms.
Required Skills:
- Practical knowledge of MS Office, Word, Excel, and Teams.
- Prior experience in the LAH/P&C insurance industry (Life, Accident & Health; Property & Casualty).
- Prior experience working in a call center setting.
- Strong Customer Service experience in a business/professional environment.
|
22nd Century Technologies, Inc.
Pay Rate.- $22.00/hr. on W2
Jul 11, 2025